Higher-Ed IT & AV Operations Lead

CP01 University System of New Hampshire; Durham (NH); On-site; USD 60,000 - 108,000; Full time

Job summary

The University System of New Hampshire seeks a data-driven analyst to manage projects across the Registrar’s Office and stakeholders, focusing on academic space utilization and classroom technology usage.

You will lead analysis of call-handing metrics, develop dashboards, and coordinate AV equipment updates; plus oversee equipment loan processes and monthly space consultations.

Excellent organizational and communication skills, plus higher education familiarity, are required.

Qualifications

• Analytical mindset with data analysis and visualization experience.
• Strong customer-facing support and communication skills.
• Well-organized with ability to manage multiple projects.
• Experience with project planning and asset management.
• Higher Education experience preferred.

Responsibilities

• Lead data-driven projects on academic space utilization with stakeholders.
• Analyze classroom technology usage to guide resource allocation and maintenance.
• Coordinate monthly classroom endpoint testing and AV updates with cross-functional teams.
• Oversee equipment loan processes and ensure accurate, compliant checkouts.
• Support hiring, training, and day-to-day guidance for student staff.

Skills

Analytical mindset

Customer-focused support

Organizational skills

Project management

Higher education experience

Education

Associate’s degree

Bachelor’s degree

Combination of education and experience

Job description

The University System of New Hampshire seeks a data-driven analyst to manage projects across the Registrar’s Office and stakeholders, focusing on academic space utilization and classroom technology usage.

You will lead analysis of call-handing metrics, develop dashboards, and coordinate AV equipment updates; plus oversee equipment loan processes and monthly space consultations.

Excellent organizational and communication skills, plus higher education familiarity, are required.