Strategic Tech Account Director

cnx; Arizona; Hybrid; USD 120,000 - 170,000; Full time

Job summary

Concentrix is seeking a Director of Account Management in the United States to lead strategic client relationships within the technology sector. You will partner with Portfolio Leaders to drive growth, governance, and tailored solutions aligned with client objectives and Concentrix capabilities.

This role requires executive presence to engage CIO/CTO/CXO and deliver regular performance updates, manage risk, and ensure contract obligations are met in a remote, full-time capacity.

Responsibilities

• Builds and maintains strong, long-term relationships with assigned clients.
• Develops sustainable and profitable strategic account plans that address whitespace, cross-selling and up-selling opportunities, incorporating Concentrix services.
• Ensures financial KPIs (revenue, new business signings, gross margin) are met and maximizes TAM share within clients.
• Installs collaboratively the necessary account governance with the client and manages this governance framework per contract obligations.
• Demonstrates gravitas and maturity to engage and hold the attention of C-Level executives within the account.
• Proactive risk management: mitigating financial, competitive, and technological threats.
• Drives exceptional client satisfaction by delivering robust, tailored solutions and coordinating with Client Success, Practices, Catalyst, and other teams to improve service delivery.

Job description

Concentrix is seeking a Director of Account Management in the United States to lead strategic client relationships within the technology sector. You will partner with Portfolio Leaders to drive growth, governance, and tailored solutions aligned with client objectives and Concentrix capabilities.

This role requires executive presence to engage CIO/CTO/CXO and deliver regular performance updates, manage risk, and ensure contract obligations are met in a remote, full-time capacity.