Strategic Surveillance Operations Manager

Resorts World Las Vegas; New York (NY); On-site; USD 95,000 - 120,000; Full time

Job summary

Resorts World New York City seeks a Manager Surveillance to lead the surveillance department's daily operations and staff across Catskills (Primary) and Resorts World Hudson Valley (Shared Services).

You will create schedules to meet staffing and regulatory coverage, supervise incident reporting, train and coach employees, manage attendance, ensure policy compliance, and collaborate with the Director of Surveillance to drive performance and guest satisfaction.

Qualifications

• 2+ years’ experience in the casino surveillance field.
• 2+ years of management/supervisory experience in the gaming industry.
• High school diploma or equivalent experience preferred.
• Must have computer knowledge.
• Knowledge of all table games preferred.
• Knowledge of casino operations and gaming operations required.

Responsibilities

• Creates schedules to meet staffing objectives and overall coverage required by gaming regulations
• Responsible for completing and reaching daily operations and department goals set by the company
• Ensure all employees are adhering to company policies and procedures
• Knowledge of and enforcement of all gaming laws and regulations
• Conduct, supervise and prepare reports relating to any incident that is reported
• Provide direction, training and supervision to employees
• Manage attendance and time records of employees
• Advise and implement any/all changes passed down from director
• Ensure effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations
• Demonstrates the initiative to present new ideas and perspective to create positive results
• Exhibits respectful consideration of viewpoints, situations and others
• Puts the guest at the forefront of every decision
• Ability to remain organized in a pressure situation
• Ability to input and access information into a computer
• Skill in establishing and maintaining effective working relations with staff
• Problem solving, administrative, multi-tasking, organization and prioritization skills
• Strong communication skills

Skills

Staff management

Team leadership

Communication

Gaming regs

Training coaching

Attendance management

Problem solving

Organization

Guest relations

Staff scheduling

Education

High school diploma or equivalent

Job description

Resorts World New York City seeks a Manager Surveillance to lead the surveillance department's daily operations and staff across Catskills (Primary) and Resorts World Hudson Valley (Shared Services).

You will create schedules to meet staffing and regulatory coverage, supervise incident reporting, train and coach employees, manage attendance, ensure policy compliance, and collaborate with the Director of Surveillance to drive performance and guest satisfaction.