Surveillance Operations Lead

Resorts World New York; New York (NY); On-site; USD 95,000 - 120,000; Full time

Job summary

Resorts World New York is seeking a Surveillance Manager to lead the surveillance department, overseeing daily operations for Resorts World New York City, Catskills primary site and shared Hudson Valley services. The role requires 2+ years in casino surveillance and 2+ years of management, with a high school diploma or equivalent and a valid license where required.

The candidate will ensure compliance with gaming laws, supervise staff, and prepare incident reports while maintaining exceptional

Qualifications

• High school diploma or equivalent required.
• 2+ years of casino surveillance and 2+ years of management/supervisory experience in gaming preferred.
• Knowledge of gaming laws and regulations and surveillance operations.

Responsibilities

• Creates schedules to meet staffing objectives and coverage required by gaming regulations.
• Manage daily operations of the surveillance department and assist Director of Surveillance.
• Recruit, train, coach and supervise surveillance staff; monitor attendance and time records.
• Prepare and review incident reports; ensure adherence to policies and procedures.
• Maintain effective communication with guests, vendors, and colleagues; uphold guest relations.
• Demonstrate knowledge of casino operations and gaming operations; analyze results to improve practices.

Skills

Staff management

Regulatory compliance

Surveillance systems

Reporting & documentation

Scheduling & planning

Training & coaching

English proficiency

Computer literacy

Education

High school diploma or equivalent

Job description

Resorts World New York is seeking a Surveillance Manager to lead the surveillance department, overseeing daily operations for Resorts World New York City, Catskills primary site and shared Hudson Valley services. The role requires 2+ years in casino surveillance and 2+ years of management, with a high school diploma or equivalent and a valid license where required.

The candidate will ensure compliance with gaming laws, supervise staff, and prepare incident reports while maintaining exceptional