Gaming Surveillance Shift Manager

Resorts World NYC; City of Newburgh (NY); On-site; USD 63,000 - 95,000; Full time

Job summary

Resorts World Hudson Valley is seeking a seasoned surveillance supervisor to oversee staffing, reporting, and adherence to gaming regulations in a fast-paced environment at Newburgh, NY. The role emphasizes strong leadership, policy enforcement, and personnel development to uphold the integrity of operations.

The ideal candidate will have a bachelor’s degree, extensive casino surveillance experience, and proven management ability, with licensing eligibility through NY State Lottery.

Qualifications

• Bachelor’s Degree in related field preferred.
• Five (5) years’ experience in the casino surveillance field.
• Three (3) years of management/supervisory experience in the gaming industry required.
• Must be able to obtain and maintain the appropriate license through the New York State Lottery.
• Knowledge of casino operations required.

Responsibilities

• Creates schedules to meet staffing objectives and overall coverage required by gaming regulations.
• Completes and reaches daily operations and department goals set by the company.
• Ensures all employees are adhering to company policies and procedures.
• Conducts, supervises and prepares reports relating to any incident that is reported.
• Advise and implement any and all changes passed down from director.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.
• Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.

Skills

Staff management

Regulatory compliance

Reporting

English language

Education

Bachelor's degree in a related field

Job description

Resorts World Hudson Valley is seeking a seasoned surveillance supervisor to oversee staffing, reporting, and adherence to gaming regulations in a fast-paced environment at Newburgh, NY. The role emphasizes strong leadership, policy enforcement, and personnel development to uphold the integrity of operations.

The ideal candidate will have a bachelor’s degree, extensive casino surveillance experience, and proven management ability, with licensing eligibility through NY State Lottery.