Strategic Supply Chain Account Manager | Customer Advocate

Kroger Great Lakes Distribution Center; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee Assistance Program

Tuition reimbursement up to $21,000

Associate discounts

Job summary

Kroger Great Lakes Distribution Center in Cincinnati, OH is seeking a customer-focused liaison to drive enterprise-wide collaboration within Supply Chain. You will represent division-specific needs at the SC leadership table and partner with GO, DC Ops, and Merchandising to align strategies and resolve issues.

The role emphasizes relationship-building, data-driven decision making, and the ability to push process improvements. Travel across the U.S.

Qualifications

• Bachelor's Degree required.
• 3+ years customer account management experience.
• 5+ years experience across multiple roles in divisions, Merchandising, Supply Chain, Distribution, Planning, and Manufacturing.
• Proficient in Microsoft Office.
• Ability to build authentic relationships.
• Capable of enforcing velocity of execution over perfection.
• Problem solver who can drive data-based decision-making and set a culture of learning/feedback.
• Ability to challenge the organization to change behavior or processes that drive improved client satisfaction, financial performance or operational efficiencies.

Responsibilities

• Develop the strategy for seamless problem-solving and Enterprise-wide collaboration to successfully meet the needs of the customer.
• Maintain a customer advocacy mindset at the SC leadership table.
• Understand each division's unique needs and priorities to ensure nuances are reflected in supply chain processes / decisions.
• Attend relevant meetings across orgs and visit stores to drive visibility.
• Liaise for division leadership on SC related division concerns, needs, priorities or projects that require multi-touch resolution (e.g., allocation, new item setup, ad planning).
• Define division-specific service expectations and closely monitor performance to ensure division expectations are met.
• Manage critical or urgent issues, liaise between relevant stakeholders (e.g., GO, DC Ops, Merch) at Kroger to resolve complex issues and close the feedback loop with division leadership.
• Escalate high priority items that cannot be solved with existing infrastructure to VP of Account Management.
• Identify ways to push organization to streamline / improve processes based on customer feedback.
• Communicate and elevate when necessary, divisions' concerns to Merchandising and Supply Chain.
• Identify opportunities for longer term improvement projects to solve persistent issues for divisions (e.g., data inventory visibility, SLA refinement for store delivery).
• Deploy best practices across regions in collaboration with SC Strategy and SC leaders.
• Travel to Kroger locations across the U.S. for relevant stakeholder interface.

Skills

Customer account management

Relationship building

Data-driven decision making

Problem solving

Change leadership

Stakeholder communication

Education

Bachelor's Degree

Master's Degree

Tools

Microsoft Office

Job description

Kroger Great Lakes Distribution Center in Cincinnati, OH is seeking a customer-focused liaison to drive enterprise-wide collaboration within Supply Chain. You will represent division-specific needs at the SC leadership table and partner with GO, DC Ops, and Merchandising to align strategies and resolve issues.

The role emphasizes relationship-building, data-driven decision making, and the ability to push process improvements. Travel across the U.S.