LOGISTICS/SUPPLY CHAIN ACCOUNT MANAGER

Kroger Great Lakes Distribution Center; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee Assistance Program

Tuition reimbursement up to $21,000

Associate discounts

Job summary

Kroger Great Lakes Distribution Center in Cincinnati, OH is seeking a customer-focused liaison to drive enterprise-wide collaboration within Supply Chain. You will represent division-specific needs at the SC leadership table and partner with GO, DC Ops, and Merchandising to align strategies and resolve issues.

The role emphasizes relationship-building, data-driven decision making, and the ability to push process improvements. Travel across the U.S.

Qualifications

• Bachelor's Degree required.
• 3+ years customer account management experience.
• 5+ years experience across multiple roles in divisions, Merchandising, Supply Chain, Distribution, Planning, and Manufacturing.
• Proficient in Microsoft Office.
• Ability to build authentic relationships.
• Capable of enforcing velocity of execution over perfection.
• Problem solver who can drive data-based decision-making and set a culture of learning/feedback.
• Ability to challenge the organization to change behavior or processes that drive improved client satisfaction, financial performance or operational efficiencies.

Responsibilities

• Develop the strategy for seamless problem-solving and Enterprise-wide collaboration to successfully meet the needs of the customer.
• Maintain a customer advocacy mindset at the SC leadership table.
• Understand each division's unique needs and priorities to ensure nuances are reflected in supply chain processes / decisions.
• Attend relevant meetings across orgs and visit stores to drive visibility.
• Liaise for division leadership on SC related division concerns, needs, priorities or projects that require multi-touch resolution (e.g., allocation, new item setup, ad planning).
• Define division-specific service expectations and closely monitor performance to ensure division expectations are met.
• Manage critical or urgent issues, liaise between relevant stakeholders (e.g., GO, DC Ops, Merch) at Kroger to resolve complex issues and close the feedback loop with division leadership.
• Escalate high priority items that cannot be solved with existing infrastructure to VP of Account Management.
• Identify ways to push organization to streamline / improve processes based on customer feedback.
• Communicate and elevate when necessary, divisions' concerns to Merchandising and Supply Chain.
• Identify opportunities for longer term improvement projects to solve persistent issues for divisions (e.g., data inventory visibility, SLA refinement for store delivery).
• Deploy best practices across regions in collaboration with SC Strategy and SC leaders.
• Travel to Kroger locations across the U.S. for relevant stakeholder interface.

Skills

Customer account management

Relationship building

Data-driven decision making

Problem solving

Change leadership

Stakeholder communication

Education

Bachelor's Degree

Master's Degree

Tools

Microsoft Office

Job description

Drive a customer-centric and service-oriented organization required to manage division-specific projects and represent the voice of the customer at the Supply Chain (SC) leadership table. Act as the primary liaison for divisions; representing the divisions' specific needs related to Supply Chain. Partner with Supply Chain teams in General Office (GO), distribution center (DC) Operations, and Merchandising to drive the strategy for cross-functional collaboration to meet divisions' needs, resolve issues and collectively ensure the success of the business. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Develop the strategy for seamless problem-solving and Enterprise-wide collaboration to successfully meet the needs of the customer
• Maintain a customer advocacy mindset at the SC leadership table
• Understand each division's unique needs and priorities to ensure nuances are reflected in supply chain processes / decisions
• Attend relevant meetings across orgs and visit stores to drive visibility
• Liaise for division leadership on SC related division concerns, needs, priorities or projects that require multi-touch resolution (e.g., allocation, new item setup, ad planning)
• Define division-specific service expectations and closely monitor performance to ensure division expectations are met
• Manage critical or urgent issues, liaise between relevant stakeholders (e.g., GO, DC Ops, Merch) at Kroger to resolve complex issues and close the feedback loop with division leadership
• Escalate high priority items that cannot be solved with existing infrastructure to VP of Account Management
• Identify ways to push organization to streamline / improve processes based on customer feedback
• Communicate and elevate when necessary, divisions' concerns to Merchandising and Supply Chain
• Identify opportunities for longer term improvement projects to solve persistent issues for divisions (e.g., data inventory visibility, SLA refinement for store delivery)
• Deploy best practices across regions in collaboration with SC Strategy and SC leaders
• Travel to Kroger locations across the U.S. for relevant stakeholder interface
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Bachelor's Degree
• 3+ years customer account management experience
• 5+ years of experience across multiple roles in divisions, Merchandising, Supply Chain, Distribution, Planning, and Manufacturing
• Proficient in Microsoft Office
• Ability to build authentic relationships
• Capable of enforcing velocity of execution over perfection
• Problem solver who can drive data-based decision-making and set a culture of learning/feedback
• Ability to challenge the organization to change behavior or processes that drive improved client satisfaction, financial performance or operational efficiencies
• Ability to embrace data-driven decision-making and drive a culture of evaluation and learning

Desired

• Master's Degree

Job Info

• Job Identification 174747
• Job Category Supply Chain/Logistics
• Locations 1014 Vine St, Cincinnati, OH, 45202, US (On-site)
• Job Schedule Full time
• Line of Business Supply Chain & Distribution

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’re grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.