Strategic Supplier Success Leader (Remote)

Procurement Partners; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Procurement Partners is seeking a Supplier Success Manager to lead supplier relationships and drive value across our supplier network while ensuring customer impact is minimized through proactive collaboration with Customer Success, Sales, Marketing, and Product.

You will build executive-level relationships, monitor health metrics, and identify opportunities to grow integrated spend and improve program economics across the supplier ecosystem.

Qualifications

• 3+ years in account or relationship management, ideally supplier- or vendor-facing, in SaaS or tech.
• Experience owning senior supplier or partner relationships and supporting renewals and expansions.
• Proven track record of managing complex supplier situations with urgency and professionalism.
• Understanding of supplier and partner relationship management, escalation management, and program strategy in procure-to-pay or network environments.
• Proficiency with CRM and reporting tools; ability to use supplier health metrics to prioritize actions and communicate value to leadership.

Responsibilities

• Own current suppliers' relationships as primary contact, trusted advisor, and executive liaison.
• Build multi-threaded relationships within supplier organizations to ensure durable partnerships.
• Lead business reviews with key suppliers and drive next-step commitments.
• Monitor supplier health, identify risks, renegotiation needs, and growth opportunities with the Commercial team.
• Identify opportunities to grow integrated spend across assigned suppliers and move non-integrated spend to integrated connections.
• Serve as the value partner to suppliers, demonstrating platform impact and promoting deeper engagement.
• Identify monetization opportunities across integrations and program participation with the Commercial team.
• Support renewal and term discussions by providing relationship context and performance data.
• Collaborate with CS, Sales, Marketing, and Product to advance supplier initiatives and inform pricing/packaging decisions.
• Partner with CSMs on supplier-related customer conversations and spend-focused discussions.
• Track and report supplier success KPIs and provide leadership with performance data and actionable insights.
• Act as escalation point when standard supplier support channels fail to resolve issues.

Skills

Relationship management

Executive presence

Cross-functional leadership

Customer success

Negotiation

Strategic thinking

Education

Bachelor's degree

Tools

ChurnZero

Gainsight

Totango

Job description

Procurement Partners is seeking a Supplier Success Manager to lead supplier relationships and drive value across our supplier network while ensuring customer impact is minimized through proactive collaboration with Customer Success, Sales, Marketing, and Product.

You will build executive-level relationships, monitor health metrics, and identify opportunities to grow integrated spend and improve program economics across the supplier ecosystem.