Strategic Student Success Coordinator

California State University - San Bernardino; San Bernardino (CA); On-site; USD 76,000 - 108,000; Full time

Job summary

California State University, San Bernardino seeks a Student Success Coordinator to provide advanced-level student services and serve as the campus expert on academic success, retention, and graduation initiatives. You will independently analyze institutional data to identify trends, and collaborate with colleges to improve persistence and degree completion.

The role requires strategic leadership, policy development, and cross-divisional collaboration to support equity and graduation goals, while

Qualifications

• Four years of progressively responsible professional student services experience including advising students individually and in groups, and in analysis and resolution of complex student services problems.
• Master's degree may substitute for one year of professional experience; a doctorate may substitute for two years.
• Education: Equivalent to graduation from a four-year college or university in a related field with related coursework.

Responsibilities

• Advises students who are having serious academic difficulties
• Helps students on academic notice, probation, dismissal, or returning after dismissal
• Reviews student records and individual situations
• Explains and applies university academic policies
• Creates academic recovery and success plans for students
• Refers students to appropriate campus resources and support services
• Helps develop programs that improve student success and retention
• Reviews advising programs to see what is working and what needs improvement
• Leads academic probation and dismissal processes
• Handles complex academic standing cases
• Makes sure procedures follow CSU and university policies
• Reviews student data related to retention, graduation, academic standing, and student progress
• Uses data to recommend improvements to programs and procedures
• Prepares reports and shares findings with leadership
• Serves as a campus expert on academic success, probation, dismissal, and recovery
• Provides guidance to faculty, staff, administrators, and advisors
• Supports academic advising and registration during new student orientation
• Helps first-year, transfer, and other student groups with registration and advising
• Develops advising and registration processes
• Resolves difficult registration and advising issues
• Works with campus departments to improve the student experience
• Collaborates with Admissions, Registrar, Orientation, Enrollment Management, and academic colleges
• Participates in university committees and student success initiatives
• Builds partnerships with campus departments
• Helps remove barriers that may prevent students from succeeding or graduating
• Performs other related duties as assigned

Skills

Advising students

Data analysis

Policy implementation

Program evaluation

Collaborative leadership

Education

Master's degree in Counseling/Clinical Psychology/Social Work

Job description

California State University, San Bernardino seeks a Student Success Coordinator to provide advanced-level student services and serve as the campus expert on academic success, retention, and graduation initiatives. You will independently analyze institutional data to identify trends, and collaborate with colleges to improve persistence and degree completion.

The role requires strategic leadership, policy development, and cross-divisional collaboration to support equity and graduation goals, while