Strategic Sourcing & Customer Success Specialist

Great Lakes Industrial, Inc; Milwaukee (WI); On-site; USD 60,000 - 65,000; Full time

Job summary

Great Lakes Industrial, Inc is seeking a Sourcing Account Specialist to serve as the primary contact for customers and internal teams. This role involves managing customer relationships, minimizing churn risks, and supporting product launches.

Applicants must possess a Bachelor's degree and demonstrate strong communication and multitasking skills. Proficiency in CRM and Microsoft Office Suite is required. This full-time position will be based at the GLI Headquarters in Milwaukee, Wisconsin.

Qualifications

• Bachelor's degree or relevant experience.
• Basic understanding of project management and customer experience.
• Proficiency with CRM platforms and Microsoft Office Suite.

Responsibilities

• Act as primary liaison for critical customer conversations.
• Support customer growth initiatives.
• Monitor client health metrics and proactively address churn risks.

Skills

Excellent written communication

Verbal communication

Interpersonal skills

CRM proficiency

Microsoft Office Suite (Excel, Outlook)

Multitasking

Organization

Education

Bachelor’s degree

Job description

Great Lakes Industrial, Inc is seeking a Sourcing Account Specialist to serve as the primary contact for customers and internal teams. This role involves managing customer relationships, minimizing churn risks, and supporting product launches.

Applicants must possess a Bachelor's degree and demonstrate strong communication and multitasking skills. Proficiency in CRM and Microsoft Office Suite is required. This full-time position will be based at the GLI Headquarters in Milwaukee, Wisconsin.