Strategic Solutions Representative, Business Development

MasterWord; Houston (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

MasterWord seeks a Strategic Solutions Representative for Business Development, focusing on direct customer education and support. This role involves training end-users to effectively serve the LEP population using MasterWord's solutions.

The ideal candidate will have fluency in English, excellent communication skills, and the ability to work independently and as part of a team. The position is full-time and located in Houston, TX, with potential remote options available.

Qualifications

• Willing to adhere to required health and safety policies.
• Fluency in English and another language preferred.
• Familiarity with interpretation and translation industry preferred.
• Well-organized and dedicated to company growth.
• Excellent communication skills, both written and oral.

Responsibilities

• Support and implement company solutions at client facilities.
• Ensure clients have knowledge to effectively use all solutions.
• Drive sales growth and expand existing accounts.
• Identify and pursue new business opportunities.
• Manage and grow existing client accounts.

Skills

Fluency in English

Negotiation skills

Customer relations

Communication skills

Self-directed

Teamwork

Job description

Strategic Solutions Representative, Business Development

This role is all about direct customer education and support. The Strategic Solutions Representative will have a passion for building superior customer relations and training end‑users on how to best serve their LEP population by effectively using MasterWord's various solutions. The Representative will be responsible for moving quickly throughout customers' sites delivering trainings and identifying training opportunities.

Status: Full time

Location: On site in Houston, TX or Remote

Responsibilities

• Support and implement all company solutions, including translation, over‑the‑phone interpreting (OPI), video remote interpretation services, and other services MasterWord will offer in the future at new and existing client facilities.
• Through regular contact with the client base, ensure clients have adequate materials and knowledge to effectively use all solutions.
• Partner with Strategic Solutions Executives to drive sales growth and expand existing accounts within assigned territory.
• Proactively identify and pursue new business opportunities within assigned territory.
• Manage and grow existing client accounts, ensuring retention and expansion of services.

Requirements

• Willing to adhere to required health and safety policies when visiting clients.
• Fluency in English, and another language preferred; for the Communication Access vertical, industry‑specific knowledge and basic American Sign Language skills required.
• Familiarity with interpretation and translation industry preferred.
• Well organized, self‑directed, and dedicated to company growth.
• Highly motivated with the ability to work effectively as part of a team and independently.
• Fundamental business acumen, strong negotiation skills and a positive professional demeanor.
• Excellent internal and external written and oral communication skills; comfortable with preparing and/or leading client facing presentations.