LM Services Specialist

Language Matters LLC.; Warsaw, Northern (IN, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Language Matters LLC is seeking a Services Specialist to actively support client programs across tutoring, bilingual call center, interpreters coordination, translation, and research.

You will collaborate with leadership, manage client relationships, and help deliver and grow services in a hybrid, startup-paced environment with a 40‑hour week and a minimum two in‑office days.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Bilingual in Spanish and English.
• Hybrid work schedule — minimum of two in‑office days per week.

Responsibilities

• Collaborate directly with LM leadership to support client and company priorities.
• Manage assigned client programs and relationships, coordinating service delivery and serving as a key point of contact.
• Deliver and support services across LM’s business, including bilingual call center, tutoring, interpreters coordination, translation, and research programs.
• Support business development, client communications, and other growth initiatives.
• Identify opportunities and recommend solutions to improve client experience, service quality, and operational efficiency.
• Support the onboarding, training, and development of other Specialists.
• Strong interpersonal skills — able to build positive working relationships.

Skills

Bilingual Spanish/English

Education

Bachelor’s degree or equivalent

Job description

The Services Specialist plays an active role in the continued growth of Language Matters. In our fast-paced, startup-minded environment, Specialists work directly with leadership and key decision-makers, bringing agility, initiative, and a willingness to wear multiple hats.

Specialists may deliver and manage services across areas such as tutoring, bilingual call center support, research, and translation, while also taking ownership of entire programs and managing client relationships—from day-to-day delivery to ongoing growth and success.

We are looking for adaptable, motivated people who thrive in a startup-paced company—where priorities evolve, ideas move quickly, and individuals have the opportunity to make a visible impact on the company and its clients.

Hybrid

Full-Time Position: 40 hours per week

Major Duties and Responsibilities:

Collaborate directly with LM leadership and business partners to support client and company priorities

Manage assigned client programs and relationships, coordinating service delivery and serving as a key point of contact

Deliver and support services across LM’s business, including bilingual call center, tutoring, interpreters coordination, translation, and research programs

Support business development, client communications, and other growth initiatives

Identify opportunities and recommend solutions to improve client experience, service quality, and operational efficiency

Support the onboarding, training, and development of other Specialists

Strong interpersonal skills — able to build positive working relationships

Highly organized — capable of managing multiple tasks and priorities simultaneously

Team‑oriented — provides regular progress updates and proactively communicates blockers to the LM Management team

Growth mindset — demonstrates willingness to learn and continuously improve

Flexible and adaptable — adjusts effectively to changing needs, priorities, and environments

Excellent communication skills — strong written and verbal communication abilities

Required Qualifications:

Bachelor’s degree or equivalent work experience

Bilingual— Proficient in both Spanish and English

Rapid advancement potential — opportunities for accelerated growth within the organization

Hybrid work schedule — minimum of two in‑office days per week

Dynamic start‑up environment — fast‑paced, innovative workplace