Strategic SMB Account Manager - Remote

Wunderkind (formerly BounceX); United States; Remote; USD 85,000 - 100,000; Full time

Job summary

Wunderkind is seeking an Account Manager to manage a high-volume SMB portfolio in a remote role within Account Strategy. You will own renewal strategy, retention, and expansion, using a consultative approach to deepen partnerships and drive value across Wunderkind's platform and solutions.

You’ll partner with Customer Success, Portfolio Directors, and product teams to ensure clients realize value while maintaining renewal ownership and expansion opportunities.

Qualifications

• 3–5 years of experience in a client-facing Account Management, Business Development, or Customer Success role in SaaS/marketing tech.
• Proven ability to manage renewals and expansion opportunities with retention targets.
• Strong relationship-building, negotiation, and cross-functional collaboration skills.
• Experience managing multiple renewals and forecasting in a fast-paced environment.
• Bachelor’s degree in Business, Marketing, or a related field preferred.

Responsibilities

• Own renewal strategy and outcomes across an assigned portfolio of SMB clients with proactive risk management.
• Build trusted client relationships, understand business priorities, and convey Wunderkind’s value in renewal conversations.
• Identify expansion opportunities and manage end‑to‑end growth from discovery to close.
• Maintain an active pipeline and accurate forecasting; collaborate with Success and Portfolio Directors.
• Leverage AI/tools to analyze client health and optimize account outcomes.

Skills

Client relationship management

Renewals

Expansion opportunities

Forecasting

Cross-functional collaboration

Communication

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

Job description

Wunderkind is seeking an Account Manager to manage a high-volume SMB portfolio in a remote role within Account Strategy. You will own renewal strategy, retention, and expansion, using a consultative approach to deepen partnerships and drive value across Wunderkind's platform and solutions.

You’ll partner with Customer Success, Portfolio Directors, and product teams to ensure clients realize value while maintaining renewal ownership and expansion opportunities.