Strategic Servicing Architect & Analytics Leader

LOOP; South Carolina; On-site; USD 180,000 - 260,000; Full time

Job summary

LOOP in the United States seeks a Vice President of Servicing Strategy & Analytics to lead a high-impact team responsible for improving portfolio performance, optimizing customer outcomes, and driving enterprise growth. This role sits at the intersection of analytics, strategy, operations, and technology.

The successful candidate will identify opportunities to improve payment performance, reduce losses, optimize customer treatment strategies, and enhance operational effectiveness across LOOP's

Qualifications

• 10+ years in consumer lending, financial services, or analytics.
• Demonstrated ability to translate data into actionable strategies.
• Experience leading cross-functional teams and large-scale initiatives.
• Proven track record influencing executive leadership.
• Strong problem-solving and communication skills.

Responsibilities

• Lead a team of managers and analysts responsible for servicing strategy, portfolio analytics, and performance optimization.
• Develop data-driven strategies that improve customer payment behavior while minimizing portfolio losses.
• Leverage analytics, segmentation, testing, and experimentation to improve servicing and collections outcomes.
• Partner with operations and technology teams to implement scalable solutions that drive measurable business impact.
• Evaluate tradeoffs between customer experience, profitability, risk, and operational efficiency.
• Identify opportunities to improve processes, technology, and organizational effectiveness across the servicing organization.
• Provide strategic leadership around collections, recoveries, customer engagement, and portfolio performance initiatives.
• Present recommendations, business cases, and performance insights to executive leadership.
• Mentor and develop high-performing analytics and strategy teams.

Skills

Leadership experience

Analytics

Strategy development

Influence executive leadership

Customer lifecycle optimization

Job description

LOOP in the United States seeks a Vice President of Servicing Strategy & Analytics to lead a high-impact team responsible for improving portfolio performance, optimizing customer outcomes, and driving enterprise growth. This role sits at the intersection of analytics, strategy, operations, and technology.

The successful candidate will identify opportunities to improve payment performance, reduce losses, optimize customer treatment strategies, and enhance operational effectiveness across LOOP's