Strategic Services Portfolio Leader

Ciena; United States; On-site; USD 177,000 - 282,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) plan

Employee stock purchase program

Employee assistance program

Paid holidays

Paid sick leave

Vacation time

Job summary

Ciena is seeking a senior leader to own and optimize a complex services portfolio across maintenance, managed services, and resident-engineer opportunities in the United States. You will create integrated offers, shape long-term portfolio competitiveness, and drive recurring revenue growth through rigorous financial analysis and cross-functional collaboration.

Responsibilities include developing P&Ls, pricing, and investment recommendations, coordinating with Sales, Finance, Legal, and Delivery

Qualifications

• Bachelor’s degree in Engineering, Business Administration or equivalent relevant experience.
• Typically 10+ years of relevant telecommunications, technical support, managed services, product management or service portfolio experience.
• Deep understanding of maintenance, technical support, spares, managed operations and resident-engineer models.
• Strong command of recurring-revenue economics, P&L, pricing, risk and commercial terms.
• Deep experience driving customer-facing pre-sales, deal strategy and commercial activities in B2B technology.

Responsibilities

• Own the relevant services portfolio strategy, roadmap, lifecycle and commercial performance.
• Build detailed P&Ls for complex service opportunities, integrating scope, resource assumptions, direct and indirect costs, pricing, risk, revenue recognition considerations and expected margin.
• Maintain an ongoing understanding of the portfolio-level P&L and its relevant financial KPIs; track performance, identify trends and variances, and provide analysis or reporting as needed.
• Translate customer, regional, delivery, product and market signals into prioritized portfolio requirements and investment recommendations.
• Lead or govern New Service Introduction activities, including business case, scope, pricing, costing, readiness, enablement, launch and post-launch review.
• Partner across Sales, Service Sales, Services Delivery, Quoting, Product PLM, Engineering, Marketing, Finance, Legal, Supply Chain, Partner Management and regional leadership.
• Develop portfolio KPIs and use data, competitive intelligence and customer feedback to recommend corrective actions and growth priorities.

Skills

P&L management

Pricing strategy

Revenue economics

Deal strategy

Pre-sales

Commercial terms

Cross-functional leadership

Executive communication

Education

Bachelor's degree in Engineering or Business

Job description

Ciena is seeking a senior leader to own and optimize a complex services portfolio across maintenance, managed services, and resident-engineer opportunities in the United States. You will create integrated offers, shape long-term portfolio competitiveness, and drive recurring revenue growth through rigorous financial analysis and cross-functional collaboration.

Responsibilities include developing P&Ls, pricing, and investment recommendations, coordinating with Sales, Finance, Legal, and Delivery