Strategic Service Quotation Specialist

Alfa Laval; Richmond (VA); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Alfa Laval is seeking a detail-oriented quotes specialist to support our service business in preparing accurate cost quotations for service and parts orders. You will gather and validate cost inputs, collaborating with internal teams to ensure quotes are complete, accurate, and ready for Sales to present to customers.

This role emphasizes cross-team coordination and data accuracy in a hybrid environment. The position requires 2+ years in quoting or service coordination, proficiency with ERP/CRM

Qualifications

• Minimum of an Associate’s degree in Business Administration or related discipline; bachelor’s degree preferred.
• 2+ years of quoting, estimating, or service coordination within an operations or technical environment.
• Demonstrated ability to manage detailed documentation, verify cost elements, and follow structured approval workflows.
• Proficiency in ERP or CRM systems (e.g., OneCRM, One4AL, OneService, ServiceNow, or similar).
• Strong analytical, communication, and coordination skills with internal departments (Sales, Reps, Service Centers, Field Service, ATS, and Distribution Centers).
• Capable of balancing accuracy and speed while supporting high-volume quoting activities.

Responsibilities

• Prepare and QA cost quotes using standard labor rates, shipping costs, parts pricing, and service guidelines.
• Coordinate with Field Service Coordinators, Service Center Coordinators, and Distribution Centers to ensure accuracy of labor, material, and logistics inputs.
• Confirm technician requirements, service locations, and scheduling constraints are accurate for Field Service and Service Center work.
• Engage ATS and AMDC for validation of non-standard or replacement components before quote release.
• Ensure compliance with Credit and Trade Compliance departments before quote release.
• Confirm scope details such as site requirements, technician skill levels, estimated duration, and parts availability.
• Obtain internal approvals and review information in customer portals as required.
• Handoff cost quote to Sales or Reps for final pricing and negotiation.
• Maintain revision history, supporting documentation, and audit traceability across OneCRM, One4AL, OneService, ServiceNow, and other systems.
• Support margin analysis and feedback loops by identifying repeated cost variances or missing scope information.

Skills

Quoting

Estimating

Service coordination

ERP/CRM systems

Education

Associate degree in Business Administration

Bachelor's degree (preferred)

Tools

OneCRM

One4AL

OneService

ServiceNow

Job description

Alfa Laval is seeking a detail-oriented quotes specialist to support our service business in preparing accurate cost quotations for service and parts orders. You will gather and validate cost inputs, collaborating with internal teams to ensure quotes are complete, accurate, and ready for Sales to present to customers.

This role emphasizes cross-team coordination and data accuracy in a hybrid environment. The position requires 2+ years in quoting or service coordination, proficiency with ERP/CRM