Strategic Service Quotation Analyst

Alfa Laval; Greenwood (IN); Hybrid; USD 74,501,000 - 85,962,000; Full time

Job summary

Alfa Laval is seeking a Quotation Specialist in the United States to support service and parts quotes. You will gather cost inputs, validate labor, material, and logistics costs, and coordinate with Field Service, Service Centers, and Distribution Centers to ensure quotes are complete and invoice-ready.

The role emphasizes accuracy, speed, and compliance across internal approval workflows, with exposure to CRM/ERP systems and cross-team collaboration.

Qualifications

• Minimum of an Associate’s degree in Business Administration or related discipline; bachelor’s degree preferred.
• 2+ years of experience in quoting, estimating, or service coordination within an operations or technical environment.
• Demonstrated ability to manage detailed documentation, verify cost elements, and follow structured approval workflows.
• Proficiency in ERP or CRM systems (e.g., OneCRM, One4AL, OneService, ServiceNow, or similar).
• Strong analytical, communication, and coordination skills with internal departments.

Responsibilities

• Prepare and QA cost quotes using standard labor rates, shipping costs, parts pricing, and service guidelines.
• Coordinate with Field Service Coordinators, Service Center Coordinators, and Distribution Centers to ensure accuracy of inputs.
• Confirm technician requirements, service locations, and scheduling constraints are accurate.
• Engage ATS and AMDC for validation of non-standard or replacement components before quote release.
• Ensure compliance with Credit and Trade Compliance departments before quote release.
• Confirm scope details such as site requirements, technician skill levels, estimated duration, and parts availability.
• Handoff cost quote to Sales or Reps for final pricing and negotiation.

Skills

Associate degree

2+ years experience

Documentation management

ERP/CRM systems

Analytical/communication

High-volume quoting

Education

Associate degree in Business Administration

Bachelor's degree preferred

Tools

OneCRM

One4AL

OneService

ServiceNow

Job description

Alfa Laval is seeking a Quotation Specialist in the United States to support service and parts quotes. You will gather cost inputs, validate labor, material, and logistics costs, and coordinate with Field Service, Service Centers, and Distribution Centers to ensure quotes are complete and invoice-ready.

The role emphasizes accuracy, speed, and compliance across internal approval workflows, with exposure to CRM/ERP systems and cross-team collaboration.