Quote Specialist

Alfa Laval; Richmond (VA); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Alfa Laval is seeking a detail-oriented quotes specialist to support our service business in preparing accurate cost quotations for service and parts orders. You will gather and validate cost inputs, collaborating with internal teams to ensure quotes are complete, accurate, and ready for Sales to present to customers.

This role emphasizes cross-team coordination and data accuracy in a hybrid environment. The position requires 2+ years in quoting or service coordination, proficiency with ERP/CRM

Qualifications

• Minimum of an Associate’s degree in Business Administration or related discipline; bachelor’s degree preferred.
• 2+ years of quoting, estimating, or service coordination within an operations or technical environment.
• Demonstrated ability to manage detailed documentation, verify cost elements, and follow structured approval workflows.
• Proficiency in ERP or CRM systems (e.g., OneCRM, One4AL, OneService, ServiceNow, or similar).
• Strong analytical, communication, and coordination skills with internal departments (Sales, Reps, Service Centers, Field Service, ATS, and Distribution Centers).
• Capable of balancing accuracy and speed while supporting high-volume quoting activities.

Responsibilities

• Prepare and QA cost quotes using standard labor rates, shipping costs, parts pricing, and service guidelines.
• Coordinate with Field Service Coordinators, Service Center Coordinators, and Distribution Centers to ensure accuracy of labor, material, and logistics inputs.
• Confirm technician requirements, service locations, and scheduling constraints are accurate for Field Service and Service Center work.
• Engage ATS and AMDC for validation of non-standard or replacement components before quote release.
• Ensure compliance with Credit and Trade Compliance departments before quote release.
• Confirm scope details such as site requirements, technician skill levels, estimated duration, and parts availability.
• Obtain internal approvals and review information in customer portals as required.
• Handoff cost quote to Sales or Reps for final pricing and negotiation.
• Maintain revision history, supporting documentation, and audit traceability across OneCRM, One4AL, OneService, ServiceNow, and other systems.
• Support margin analysis and feedback loops by identifying repeated cost variances or missing scope information.

Skills

Quoting

Estimating

Service coordination

ERP/CRM systems

Education

Associate degree in Business Administration

Bachelor's degree (preferred)

Tools

OneCRM

One4AL

OneService

ServiceNow

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

About The Job…

As an integral member of our team, you will play a pivotal role in supporting our service business by preparing accurate cost quotations for service and parts orders. You will gather and validate cost inputs, working closely with internal teams to ensure quotes are complete, accurate, and ready for Sales to present to customers. You will have the opportunity to coordinate information across teams and ensure accuracy in your work. You build positive working relationships and communicate clearly and professionally, contributing to the overall success and growth of our organization.

Currently, this is a Hybrid opportunity located in Greenwood IN, Houston TX, Warrington PA and Richmond VA.

What You Will Do

• Prepare and QA cost quotes using standard labor rates, shipping costs, parts pricing, and service guidelines.
• Coordinate with Field Service Coordinators, Service Center Coordinators, and Distribution Centers (AMDC and global DCs) to ensure accuracy of labor, material, and logistics inputs.
• Confirm technician requirements, service locations, and scheduling constraints are accurate for Field Service and Service Center work.
• Engage ATS and AMDC for validation of non-standard or replacement components before quote release.
• Ensure compliance with Credit and Trade Compliance departments before quote release.
• Confirm scope details such as site requirements, technician skill levels, estimated duration, and parts availability.
• Obtain internal approvals and review information in customer portals as required.
• Handoff cost quote to Sales or Reps for final pricing and negotiation.
• Maintain revision history, supporting documentation, and audit traceability across OneCRM, One4AL, OneService, ServiceNow, and other systems.
• Support margin analysis and feedback loops by identifying repeated cost variances or missing scope information.

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role.

What You Know

• Minimum of an Associate’s degree in Business Administration or related discipline; bachelor’s degree preferred.
• 2+ years of experience in quoting, estimating, or service coordination within an operations or technical environment.
• Demonstrated ability to manage detailed documentation, verify cost elements, and follow structured approval workflows.
• Proficiency in ERP or CRM systems (e.g., OneCRM, One4AL, OneService, ServiceNow, or similar).
• Strong analytical, communication, and coordination skills with internal departments (Sales, Reps, Service Centers, Field Service, ATS, and Distribution Centers).
• Capable of balancing accuracy and speed while supporting high-volume quoting activities.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area.

What’s in it for you?

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically between $26.00 to $30.00 hourly.

There are a few spots available for this role.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer