Strategic Service Product Leader - Americas

Munters; Amesbury (MA); Hybrid; USD 106,000 - 159,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive health, dental, and vis

Flexible work schedule

Generous vacation and PTO

401K with employer matching

Tuition reimbursement and professional

Team events and social activities

State-of-the-art equipment and tools

Job summary

Munters is seeking a Service Product Manager for the Americas to own the service portfolio, drive new offerings, and ensure strong lifecycle management. You will work with Sales, Field Service, Engineering, and Global Service teams to translate customer needs into profitable market offerings.

You will collaborate across regions, develop business cases, and lead go-to-market strategies while ensuring the service portfolio delivers value and sustainable growth for customers and Munters.

Qualifications

• 5+ years of relevant experience in product management or related roles.
• Experience in Service Operations or technical B2B sales.
• Strong commercial understanding and customer focus.
• Ability to translate market needs into business opportunities.
• HVAC knowledge is an advantage.
• Fluent in English; additional languages are a plus.

Responsibilities

• Develop and manage the Americas Service portfolio and roadmap to increase customer value and support profitable growth.
• Engage with customers, Sales, and Service teams to understand pain points, unmet needs, market trends, and new opportunities, translating insights into new service concepts.
• Develop new products and service offerings, including business cases, value propositions, pricing strategies, and go-to-market plans, while securing stakeholder buy-in and driving implementation.
• Identify opportunities across the installed base, including upgrades, spare parts, lifecycle services, digital solutions, and new equipment service opportunities.
• Contribute Service requirements during new equipment development projects to ensure aftermarket and lifecycle opportunities are considered early.
• Manage assigned service products throughout their lifecycle, including pricing, documentation, product maintenance, performance monitoring, and continuous improvement.
• Support Sales and Field Service during the commercialization and rollout of new services through training, sales enablement, and early commercial support.
• Collaborate across regional and global teams to develop, launch, and improve service offerings.

Skills

Product management

Service operations

Technical aptitude

Communication

HVAC knowledge

Education

Engineering degree

Business degree

Job description

Munters is seeking a Service Product Manager for the Americas to own the service portfolio, drive new offerings, and ensure strong lifecycle management. You will work with Sales, Field Service, Engineering, and Global Service teams to translate customer needs into profitable market offerings.

You will collaborate across regions, develop business cases, and lead go-to-market strategies while ensuring the service portfolio delivers value and sustainable growth for customers and Munters.