Data Center Service Operations Leader

Munters; United States; Vor Ort; USD 120.000 - 140.000; Vollzeit

Benefits dieser Stelle

Performance-based commission

Medical, dental, and vision insurance

401(k)

Paid time off

Employee referral bonuses

Opportunity to lead a team supportingデ

Zusammenfassung

Munters is seeking a Service Operations Manager to lead our Data Center Technologies service team in Texas. The role will manage HVAC field service technicians, dispatch, and customer relationships while ensuring safe, efficient operations.

You will oversee budgets, performance metrics, and partnerships with vendors, traveling up to 75% to support field teams and visits to customer sites.

Qualifikationen

• HVAC knowledge and service operations experience.
• Strong leadership and team development skills.
• Experience budgeting, financial reporting, and process improvement.
• Ability to manage customer relationships and resolve issues.
• Travel readiness for up to 75% field support.

Aufgaben

• Lead, coach, and develop HVAC field service technicians, dispatchers, and support staff.
• Oversee daily service operations: scheduling, dispatching, work orders, resource planning.
• Build strong customer relationships and resolve escalated service issues.
• Monitor service performance, customer satisfaction, response times, equipment uptime, and profitability.
• Manage budgets, labor costs, service inventory, and operational reporting.
• Partner with third-party contractors and vendors to deliver high-quality service.
• Improve processes to increase efficiency and reduce response times.
• Promote safety culture and ensure compliance with policies and industry standards.
• Travel up to 75% to support field teams and customer sites.

Kenntnisse

HVAC expertise

Team leadership

Customer relationships

Operational metrics

Problem solving

Ausbildung

High school diploma or equivalent

Bachelor's degree (business, engineering, management, or related field) preferred

Jobbeschreibung

Munters is seeking a Service Operations Manager to lead our Data Center Technologies service team in Texas. The role will manage HVAC field service technicians, dispatch, and customer relationships while ensuring safe, efficient operations.

You will oversee budgets, performance metrics, and partnerships with vendors, traveling up to 75% to support field teams and visits to customer sites.