Strategic Service Delivery Project Manager

Service Experts; Richardson (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Service Experts is seeking a Project Manager IV in Richardson, TX to lead cross-functional initiatives between Contact Center, Dispatch, and Field Operations. You will drive improvements in booking-to-completion performance, identify bottlenecks, and develop actionable solutions that enhance service delivery and customer experience.

The role requires strong project leadership, stakeholder collaboration, and a track record of process improvement, with at least six years of relevant experience and

Qualifications

• Minimum 6+ years of project management experience.
• Bachelor's Degree required.
• Experience coordinating with Contact Center, Dispatch, and Field Operations.

Responsibilities

• Lead cross-functional initiatives to improve service delivery performance and operational efficiency.
• Analyze the end-to-end booking-to-completion process to identify bottlenecks and opportunities for improvement.
• Prepare and present findings, recommendations, and business cases to senior leadership.

Skills

Project management

Cross-functional leadership

Stakeholder engagement

Process improvement

Education

Bachelor's Degree

Job description

Service Experts is seeking a Project Manager IV in Richardson, TX to lead cross-functional initiatives between Contact Center, Dispatch, and Field Operations. You will drive improvements in booking-to-completion performance, identify bottlenecks, and develop actionable solutions that enhance service delivery and customer experience.

The role requires strong project leadership, stakeholder collaboration, and a track record of process improvement, with at least six years of relevant experience and