Senior Project Manager, Service Delivery & Strategy

2240 Service Experts Heating & AC LLC; Richardson (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Service Experts Heating & AC LLC is seeking a Project Manager IV, Service Delivery and Strategy in Richardson, TX. The role focuses on improving booking-to-completion performance and removing barriers to job fulfillment through cross-functional leadership.

Responsibilities include analyzing the customer journey, partnering with Contact Center, Dispatch and Field Operations, and driving continuous improvement to maximize service capacity and revenue realization.

Qualifications

• 6+ years of experience in project management.
• Bachelor's degree required.
• Experience leading cross-functional initiatives and steering large-scale programs.

Responsibilities

• Lead cross-functional initiatives to improve booking-to-completion performance and service delivery.
• Identify bottlenecks and inefficiencies in dispatch, field operations, and contact center processes.
• Develop and implement improvements to boost capacity utilization and customer satisfaction.
• Partner with stakeholders to monitor forecasted demand and execution, ensuring targets are met.
• Analyze end-to-end customer journey from booking to dispatch to identify gaps and implement solutions.
• Prepare updates and business cases for senior leadership on recommendations and impact.

Skills

Cross-functional leadership

Project management

Process improvement

Stakeholder management

Education

Bachelor's degree

Job description

Service Experts Heating & AC LLC is seeking a Project Manager IV, Service Delivery and Strategy in Richardson, TX. The role focuses on improving booking-to-completion performance and removing barriers to job fulfillment through cross-functional leadership.

Responsibilities include analyzing the customer journey, partnering with Contact Center, Dispatch and Field Operations, and driving continuous improvement to maximize service capacity and revenue realization.