Senior PM, Service Delivery & Strategy

Service Experts LLC

Richardson (TX)

On-site

USD 90,000 - 130,000

Full time

9 days ago

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Job summary

Service Experts LLC is seeking a Project Manager IV, Service Delivery and Strategy in Richardson, TX. The role leads cross-functional initiatives to improve booking-to-completion performance, identify bottlenecks, and drive operational effectiveness across Contact Center, Dispatch, and Field Operations.

You will analyze the end-to-end customer journey, monitor performance, and present recommendations to leadership to boost service capacity, customer satisfaction, and revenue realization.

Qualifications

Minimum experience of 6+ years in project management or related roles.
Bachelor's degree in a relevant field is required.
Strong analytical and problem-solving abilities are essential.

Responsibilities

Lead cross-functional initiatives to improve booking-to-completion performance.
Identify bottlenecks and barriers to job fulfillment.
Partner with Contact Center, Dispatch and Field Operations to address operational gaps.
Monitor forecasted demand and fulfillment performance and implement corrective actions.
Analyze end-to-end customer journey from booking to dispatch to identify inefficiencies.
Prepare findings and present recommendations to senior leadership.
Drive continuous improvement to maximize service capacity and customer satisfaction.

Skills

Project management

Stakeholder management

Process improvement

Data analysis

Cross-functional collaboration

Education

Bachelor's Degree

Job description

You will analyze the end-to-end customer journey, monitor performance, and present recommendations to leadership to boost service capacity, customer satisfaction, and revenue realization.

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