Senior Project Manager, Service Delivery & Strategy

2210 Advantage Experts Services LLC; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Service Experts Heating & Air Conditioning is seeking a Project Manager IV, Service Delivery and Strategy to drive cross-functional initiatives across Contact Center, Dispatch, and Field Operations.

The role focuses on improving booking-to-completion performance, identifying bottlenecks, and enhancing service capacity utilization while delivering measurable gains in customer satisfaction and revenue realization.

Qualifications

• Minimum 6+ years of experience in project management.
• Bachelor's degree required.

Responsibilities

• Lead cross-functional initiatives to improve service delivery performance and maximize project outcomes.
• Identify bottlenecks, process gaps, and operational inefficiencies across the booking-to-completion process.
• Monitor forecasted demand, capacity, and fulfillment performance; drive corrective actions.
• Develop business cases and present findings to senior leadership.

Skills

Project management

Cross-functional leadership

Business analysis

Stakeholder communication

Education

Bachelor's degree

Job description

Service Experts Heating & Air Conditioning is seeking a Project Manager IV, Service Delivery and Strategy to drive cross-functional initiatives across Contact Center, Dispatch, and Field Operations.

The role focuses on improving booking-to-completion performance, identifying bottlenecks, and enhancing service capacity utilization while delivering measurable gains in customer satisfaction and revenue realization.