Strategic Security Account Manager

Securitas USA; Boston (MA); On-site; USD 66,000 - 80,000; Full time

Job summary

Securitas USA is seeking a Security Operations Manager to oversee security services for an assigned account in the Boston area. You will manage client relations, problem resolution, service enhancements, and staffing, ensuring post orders and schedules are followed to meet contract requirements.

The role emphasizes leadership, budgeting, recruitment, and training of security personnel. This is a full-time position, typically Monday through Friday, based in Saugus, MA, with an emphasis on

Qualifications

• Experience in managing security services for assigned accounts.
• Strong client communication and problem-solving abilities.
• Ability to lead and develop security staff and schedules.

Responsibilities

• Serve as key client contact to ensure high-quality service and resolve issues.
• Coordinate recruitment, orientation, training, and retention of staff.
• Develop and administer budget related to the account.
• Prepare staffing schedules and ensure labor cost control.
• Ensure compliance with safety rules and company policies.

Skills

Client service

Problem resolution

Communication

Staff management

Scheduling

Education

High School Diploma or GED

Job description

Securitas USA is seeking a Security Operations Manager to oversee security services for an assigned account in the Boston area. You will manage client relations, problem resolution, service enhancements, and staffing, ensuring post orders and schedules are followed to meet contract requirements.

The role emphasizes leadership, budgeting, recruitment, and training of security personnel. This is a full-time position, typically Monday through Friday, based in Saugus, MA, with an emphasis on