Strategic Security Accounts Lead

GM Sectec; San Juan (PR); On-site; USD 65,000 - 110,000; Full time

Job summary

GM Sectec is seeking a skilled Senior Account Manager to join our team in San Juan, Puerto Rico. In this role, you'll build and maintain strong client relationships while driving business growth across top-tier accounts.

You will lead onboarding, deliver strategic content plans, and present results to stakeholders. The ideal candidate has 5+ years in Customer Success or Account Management, a proactive attitude, and proficiency with Microsoft Office.

Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience.
• 5+ years experience in Customer Success and/or Account Management.
• Dynamic personality able to engage and influence audiences at all levels of a business.
• Business acumen, sound decision making, analytical and organizational skills.
• Project and program management experience; knowledge of contracts and negotiations.
• Demonstrated ability to work independently and stay motivated.
• Working knowledge of Microsoft Office suite.

Responsibilities

• Serve as the primary relationship owner for an assigned group of top tier client accounts with responsibility for retention and growth.
• Prepare implementation plans and lead client onboarding; present content strategy and annual plan.
• Deliver weekly, monthly and quarterly status and results presentations to internal and external teams.
• Identify new opportunities from within existing accounts, partnering with Business Development to aid in revenue growth.
• Ensure a deep understanding of clients’ experiences to head off potential issues.
• Manage multiple accounts with positive working relationships across touchpoints.
• Collaborate with Finance on billing setup and invoicing.

Skills

Account management

Client relationships

Cross-functional collaboration

Presentation skills

Analytical thinking

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

GM Sectec is seeking a skilled Senior Account Manager to join our team in San Juan, Puerto Rico. In this role, you'll build and maintain strong client relationships while driving business growth across top-tier accounts.

You will lead onboarding, deliver strategic content plans, and present results to stakeholders. The ideal candidate has 5+ years in Customer Success or Account Management, a proactive attitude, and proficiency with Microsoft Office.