Strategic Security Account Manager

Securitas Inc.; Gulfport (MS); On-site; USD 55,000 - 75,000; Full time

Job summary

Securitas USA is seeking a Security Account Manager to oversee assigned accounts and ensure top-tier service delivery. You will coordinate staffing, supervise site personnel, and manage security operations to meet client post orders and policies.

This role emphasizes leadership, training, and compliance across the account. You will partner with client representatives, optimize scheduling, and help drive improvements while maintaining safety and professionalism.

Qualifications

• Must be familiar with, and capable of effectively operating and navigating a desktop computer using Microsoft Windows.
• Must be proficient in Microsoft 365 applications.
• Experience operating access control systems and CCTV a plus.
• Must have a valid state driver's license.
• Must be at least 18 years of age.
• Must have a reliable means of communication.
• Must have a reliable means of transportation.
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English.
• Must have a High School Diploma or GED.
• Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

Responsibilities

• Serves as a key point of client contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Meets regularly with client representatives for status updates; addresses any actual or potential problems; supports security planning, assessments and surveys; ensures compliance to post orders and all client policies and procedures.
• Oversees, coordinates and manages personnel assigned to the site; participates in the recruitment, selection, orientation, training, development and retention of staff; directs work; coaches employees and carries out disciplinary actions as necessary.
• Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; ensures staff understand and comply with policies and procedures.
• Within scope of client contract, ensures vehicles are properly maintained and oversees driver training; ensures adequate inventory of radios and supplies; maintains payroll records and other associate information.
• Prepares and coordinates staffing schedules; manages scheduling to meet client requirements while controlling labor costs; reviews site reports to verify post orders are followed; inspects posts as part of staff evaluation.
• Provides input to company initiatives; assists in resolution of HR and administrative issues.
• Performs tasks of similar nature and scope as required for the assigned account.

Skills

Staff supervision

Leadership

Customer service

Communication

Digital literacy

Education

High School Diploma or GED

Tools

Access control systems

CCTV

Job description

Securitas USA is seeking a Security Account Manager to oversee assigned accounts and ensure top-tier service delivery. You will coordinate staffing, supervise site personnel, and manage security operations to meet client post orders and policies.

This role emphasizes leadership, training, and compliance across the account. You will partner with client representatives, optimize scheduling, and help drive improvements while maintaining safety and professionalism.