Strategic Scheduling & Dispatch Coordinator

Clifford Power Systems Inc; Mingo (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Clifford Power Systems Inc. is seeking a Scheduling and Dispatch Coordinator to manage service job openings, scheduling, and coordination for local technicians. The role interfaces with customers to ensure timely responses and accurate ETAs.

Strong MS Office skills and customer service experience are essential. Responsibilities include daily dispatch, workload coordination, and updating contracts and service information.

Qualifications

• 2+ years of Scheduler or Dispatcher experience.
• 2+ years of experience in a customer service/administration role.
• Strong MS Office proficiency.
• Excellent communication across all levels of the organization.

Responsibilities

• Open, schedule, and organize jobs for technicians.
• Coordinate technician workload to complete daily, weekly, and monthly tasks.
• Answer service calls and dispatch technicians to locations based on customer requests.
• Update service contracts and dispatch cards as needed.
• Order parts and inform customers of ETA and forecasted work.
• Audit open service call reports and take necessary actions.

Skills

Scheduling & Dispatching

Customer service

MS Office

Data entry

Communication

Team coordination

Education

High school diploma or equivalent

College-level business courses preferred

Job description

Clifford Power Systems Inc. is seeking a Scheduling and Dispatch Coordinator to manage service job openings, scheduling, and coordination for local technicians. The role interfaces with customers to ensure timely responses and accurate ETAs.

Strong MS Office skills and customer service experience are essential. Responsibilities include daily dispatch, workload coordination, and updating contracts and service information.