Strategic Salesforce BA/PM for Nonprofit Tech

UJA-Federation of New York; New York, Northern (NY, KY); Hybrid; USD 135,000 - 145,000; Full time

Job summary

UJA-Federation of New York's Information Technology department is seeking a collaborative Business Analyst / Project Manager to lead strategic technology initiatives, partner with stakeholders to improve processes, and drive impactful technology solutions, with a focus on Salesforce and related systems.

The role requires managing projects from concept through implementation, documenting requirements, coordinating cross-functional teams, supporting UAT, training, and change management, and

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent professional experience.
• Five or more years of experience in business analysis, project management, or a combined Business Analyst/Project Manager role.
• Experience leading cross-functional technology or enterprise application projects.
• Experience working with Salesforce as a System Administrator, Business Analyst, Project Lead, or similar role.
• Strong understanding of business process analysis, requirements gathering, workflow documentation, and solution design.
• Excellent organizational, analytical, facilitation, and communication skills.
• Demonstrated ability to manage multiple priorities while building strong relationships with stakeholders at all levels of the organization.

Responsibilities

• Lead technology projects through the full project lifecycle, including planning, requirements gathering, execution, testing, implementation, and post-launch support.
• Partner with business stakeholders to understand operational needs, identify opportunities for process improvement, and recommend technology solutions.
• Facilitate workshops, interviews, and discovery sessions to document business, functional, and technical requirements.
• Develop project plans, timelines, risk assessments, communication plans, and status reports for stakeholders and leadership.
• Coordinate activities across internal teams, external vendors, consultants, and business partners to ensure successful project delivery.
• Serve as a trusted advisor to business units by translating business needs into actionable technology solutions.
• Support user acceptance testing (UAT), issue resolution, change management, user training, and documentation.
• Manage project scope, budgets, timelines, dependencies, risks, and change requests.
• Partner with application owners to prioritize enhancements and support ongoing optimization of enterprise systems.
• Promote project management best practices, governance, and continuous improvement across the IT department.

Skills

Requirements gathering

Cross-functional coordination

Stakeholder communication

Facilitation

Project lifecycle leadership

Education

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field

Tools

Salesforce

Power BI

Jira

Smartsheet

Microsoft Project

SharePoint

Job description

UJA-Federation of New York's Information Technology department is seeking a collaborative Business Analyst / Project Manager to lead strategic technology initiatives, partner with stakeholders to improve processes, and drive impactful technology solutions, with a focus on Salesforce and related systems.

The role requires managing projects from concept through implementation, documenting requirements, coordinating cross-functional teams, supporting UAT, training, and change management, and