Strategic Sales Support Representative

L'Oreal USA, Inc; United States; Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Wellness benefits

Discounted products

VIP Internal Shop access

Monthly Mobile Allowance

Gym discounts

Employee ERGs

Job summary

L'Oreal USA, Inc. is seeking a Sales Support Representative for the skinbetter science division. This remote role supports the Strategic Sales Service Manager by facilitating territory growth and optimizing sales processes.

Responsibilities include serving as liaison to ABMs, training accounts, and handling onboarding tasks while maintaining high responsiveness in a fast-paced environment.

Qualifications

• 4-year college degree preferred.
• 3-4 years of corporate business or related job experience preferred.
• Strong proficiency with Google's G-Suite and/or Microsoft's Office products.
• Excellent communication skills.
• Ability to work under pressure and multi-task in heavy workload environment.
• Ability to work overtime.
• Persuasive, and diplomatic.
• Strong team-building skills.
• Ability to work with multiple authority figures.
• Self-motivated, analytical and detail-oriented.
• Conducts self in an ethical and professional manner.
• Demonstrate honesty and integrity while modeling behaviors that are consistent with skinbetter science policies, procedures and ethos.

Responsibilities

• Provide excellent service experience and be a liaison to our customers and their territory assigned ABMs.
• Work as a primary point of contact for territory assigned ABMs and customers during their time out of territory. Support ABMs in assigned territory with customer training including product education & Practice Connect and help equip accounts with the appropriate tools to inform patients of products, efficacy and clinical data.
• Provide coverage of accounts that are either dormant or 'white space' accounts as directed by manager or territory assigned ABMs.
• Provide customer support including administrative support and customer onboarding (form completion - credit card, tax form, APP signature, terms form etc. when requested).

Skills

Communication skills

G-Suite / Office

Multi-tasking

Team building

Analytical thinking

Ethical conduct

Honesty & integrity

Diplomacy

Self-motivation

Education

Bachelor's degree

Job description

Job Title Sales Support Representative (SSR), skinbetter science

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

Division

skinbetter science

Location

Remote

Reports To

Strategic Sales Service Manager

Who We Are:

At L'Oreal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.

What You Will Learn:

The Sales Support Representative is a role focused on facilitating the growth of an assigned group of territories by enhancing sales processes effectiveness and efficiency. The position will assist the sales activities interfacing with customers and support the overall sales effectiveness within their territories. This person will provide the highest level of responsiveness and follow through while maintaining a positive attitude in a dynamic, fast-paced environment.

Main responsibilities include, but are not limited to:

• Provide excellent service experience and be a liaison to our customers and their territory assigned ABMs.
• Work as a primary point of contact for territory assigned ABMs and customers during their time out of territory. Support ABMs in assigned territory with customer training including product education & Practice Connect and help equip accounts with the appropriate tools to inform patients of products, efficacy and clinical data.
• Provide coverage of accounts that are either dormant or "white space" accounts as directed by manager or territory assigned ABMs.
• Provide customer support including administrative support and customer onboarding (form completion - credit card, tax form, APP signature, terms form etc. when requested).

What We Are Looking For:

Required Qualifications:

• 4-year college degree preferred.
• 3-4 years of corporate business or related job experience preferred.
• Strong proficiency with Google's G-Suite and/or Microsoft's Office products.
• Excellent communication skills.
• Ability to work under pressure and multi-task in heavy workload environment.
• Ability to work overtime.
• Persuasive, and diplomatic.
• Strong team-building skills.
• Ability to work with multiple authority figures.
• Self-motivated, analytical and detail-oriented individual with strong organizational skills and the ability to be flexible in a fast-paced environment.
• Conducts self in an ethical and professional manner.
• Demonstrate honesty and integrity while modeling behaviors that are consistent with skinbetter science policies, procedures and ethos.

Preferred Qualifications:

• Aesthetic Industry experience

As an integral part of our culture at L'Oreal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oreal products as well as VIP Access to L'Oreal's Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

Salary Range

60k - 65k plus potential for bonus (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan:

Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.