Sales Support Representative

L'Oreal USA, Inc; United States; Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Flexible time off

Work from home days

Pension plan

VIP Access to internal shop

Monthly mobile allowance

Discounted gym memberships

Employee Resource Groups

Job summary

L'Oreal USA, Inc is seeking a Sales Support Representative for the skinbetter science portfolio. This remote role supports the Strategic Sales Service Manager and ABMs, focusing on improving sales processes and responsiveness in assigned territories.

You will act as a primary liaison, deliver product education, coordinate account onboarding, and help equip accounts with tools and clinical data. The position emphasizes teamwork, professionalism, and the ability to thrive in a fast-paced

Qualifications

• 3–4 years of corporate business or related job experience preferred.
• Strong proficiency with Google's G-Suite and/or Microsoft's Office products.
• Ability to work under pressure and multi-task in heavy workload environment.
• Ability to work overtime.
• Persuasive, and diplomatic.
• Strong team-building skills.
• Ability to work with multiple authority figures.
• Self-motivated, analytical and detail-oriented individual with strong organizational skills.
• Demonstrate honesty and integrity while modeling behaviors that are consistent with skinbetter science policies, procedures and ethos.
• Aesthetic Industry experience preferred.

Responsibilities

• Provide excellent service experience and be a liaison to our customers and their territory assigned ABMs.
• Work as a primary point of contact for territory assigned ABMs and customers during their time out of territory. Support ABMs in assigned territory with customer training including product education & Practice Connect and help equip accounts with the appropriate tools to inform patients of products, efficacy and clinical data.
• Provide coverage of accounts that are either dormant or "white space" accounts as directed by manager or territory assigned ABMs.
• Provide customer support including administrative support and customer onboarding (form completion - credit card, tax form, APP signature, terms form etc. when requested).

Skills

G-Suite proficiency

MS Office proficiency

Multitasking under pressure

Overtime availability

Persuasive and diplomatic

Team collaboration

Authority management

Analytical and detail-oriented

Job description

Job Title Sales Support Representative (SSR), skinbetter science

Location: Remote

Reports To: Strategic Sales Service Manager

Who We Are:

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oreal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes CeraVe, La Roche-Posay, Vichy, SkinCeuticals and Skinbetter Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.

What You Will Learn:

The Sales Support Representative is a role focused on facilitating the growth of an assigned group of territories by enhancing sales processes effectiveness and efficiency. The position will assist the sales activities interfacing with customers and support the overall sales effectiveness within their territories. This person will provide the highest level of responsiveness and follow through while maintaining a positive attitude in a dynamic, fast-paced environment.

Main responsibilities include, but are not limited to:

• Provide excellent service experience and be a liaison to our customers and their territory assigned ABMs.
• Work as a primary point of contact for territory assigned ABMs and customers during their time out of territory. Support ABMs in assigned territory with customer training including product education & Practice Connect and help equip accounts with the appropriate tools to inform patients of products, efficacy and clinical data.
• Provide coverage of accounts that are either dormant or "white space" accounts as directed by manager or territory assigned ABMs.
• Provide customer support including administrative support and customer onboarding (form completion - credit card, tax form, APP signature, terms form etc. when requested).

What We Are Looking For:

Required Qualifications:

• 3-4 years of corporate business or related job experience preferred.
• Strong proficiency with Google's G-Suite and/or Microsoft's Office products.
• Ability to work under pressure and multi-task in heavy workload environment.
• Ability to work overtime.
• Persuasive, and diplomatic.
• Strong team-building skills.
• Ability to work with multiple authority figures.
• Self-motivated, analytical and detail-oriented individual with strong organizational skills and the ability to be flexible in a fast-paced environment.
• Conducts self in an ethical and professional manner.
• Demonstrate honesty and integrity while modeling behaviors that are consistent with skinbetter science policies, procedures and ethos.

Preferred Qualifications:

• Aesthetic Industry experience

As an integral part of our culture at L'Oreal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oreal products as well as VIP Access to L'Oreal's Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

Salary Range: 60k - 65k plus potential for bonus (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oreal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oreal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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