Strategic SaaS AE for IT & Security (EMEA)

Serval; London (KY); On-site; USD 90,000 - 170,000; Full time

Job summary

Serval is seeking a Mid-Market Account Executive to own the full sales cycle—from outbound prospecting to close—for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations.

This role is ideal for a high-performing seller who thrives in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.

Qualifications

• 2–5 years of full-cycle B2B SaaS sales experience.
• Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders.
• Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.
• High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process.
• Exceptional communication, storytelling, and demo skills.
• Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed.

Responsibilities

• Own the full sales cycle — from pipeline generation to close — across key accounts.
• Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.
• Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests.
• Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.
• Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting.
• Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.
• Represent Serval at industry events and customer meetings (travel ≈ once per quarter).

Skills

Full-cycle B2B SaaS sales

Prospecting & pipeline development

Stakeholder management

Demo & storytelling

Communication

SF HQ presence & travel readiness

Job description

Serval is seeking a Mid-Market Account Executive to own the full sales cycle—from outbound prospecting to close—for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations.

This role is ideal for a high-performing seller who thrives in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.