Account Executive, Mid-Market - EMEA

Serval; London (KY); On-site; USD 90,000 - 170,000; Full time

Job summary

Serval is seeking a Mid-Market Account Executive to own the full sales cycle—from outbound prospecting to close—for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations.

This role is ideal for a high-performing seller who thrives in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.

Qualifications

• 2–5 years of full-cycle B2B SaaS sales experience.
• Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders.
• Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.
• High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process.
• Exceptional communication, storytelling, and demo skills.
• Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed.

Responsibilities

• Own the full sales cycle — from pipeline generation to close — across key accounts.
• Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.
• Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests.
• Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.
• Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting.
• Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.
• Represent Serval at industry events and customer meetings (travel ≈ once per quarter).

Skills

Full-cycle B2B SaaS sales

Prospecting & pipeline development

Stakeholder management

Demo & storytelling

Communication

SF HQ presence & travel readiness

Job description

Who We Are

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.

Role Overview

As a Mid-Market Account Executive, you’ll join our founding go-to-market team and own the full sales cycle — from outbound prospecting through close — for multi-stakeholder IT and Security deals. You’ll partner closely with our founders, product, and engineering teams to shape Serval’s commercial motion and define how AI transforms IT operations.

This role is ideal for a high-performing seller who’s thrived in fast-growing SaaS environments, loves building from zero, and wants to play a meaningful role in defining a category.

What You’ll Do

• Own the full sales cycle — from pipeline generation to close — across key accounts.

• Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.

• Deliver consultative, technical demos that showcase how Serval’s AI agents automate workflows across onboarding, access, and service requests.

• Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.

• Run a disciplined sales process: consistent pipeline hygiene, crisp next steps, and accurate forecasting.

• Contribute to GTM playbooks — refining outbound motions, ICP definitions, and sales collateral.

• Represent Serval at industry events and customer meetings (travel ≈ once per quarter).

What You’ll Need

• 2–5 years of full-cycle B2B SaaS sales experience, ideally in an outbound-driven environment with consistent quota attainment.

• Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders.

• Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.

• High-agency operator — thrives in ambiguity, builds pipeline from scratch, and helps shape process.

• Exceptional communication, storytelling, and demo skills.

• Based in or willing to work from our San Francisco HQ five days a week, with travel to customers or events as needed.

Nice to Have

• Previous experience at high-velocity SaaS companies.

• Experience joining or helping scale an early-stage (Series A - Series D) startup.

• Recognition for top performance — President’s Club, top 10 %, or rapid promotions, etc.

• Comfort demoing or discussing APIs, workflow builders, or automation platforms.

What We Offer

• Impact: Be a key player in shaping the success of our product and company.

• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.

• Culture: Join a culture that values innovation, ownership, accountability, and fun.