Strategic Risk & CAP Analyst — Hybrid

rhsc; Okemos (MI); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Delta Dental of Michigan, Ohio, and Indiana is seeking a Risk and Issue Management Analyst in Okemos, MI for a hybrid role focused on due diligence in Problem Reports and CAPs to reduce risk and improve regulatory compliance.

The analyst will collaborate with Compliance, Operations, and IT, analyze root causes, track CAP progress, and provide updates to leadership while maintaining records for audit readiness.

Qualifications

• Bachelor's degree in business administration, health administration, or related field.
• Three years' experience auditing, quality monitoring, risk management, or operations.
• Strong interpersonal skills; ability to communicate and facilitate resolution in difficult situations.

Responsibilities

• Facilitates problem resolution from identification to remediation and prevention.
• Analyzes root cause trends and recommends systemic improvements to reduce deficiencies, costs and recovery time.
• Collaborates with Compliance, Operations, and IT to ensure Problem Reports and CAPs are realistic, measurable, and aligned with customer and business goals.
• Tracks and monitors Problem Reports and CAP progress and open corrective actions; confirms completion and effectiveness.
• Provides regular status updates to leadership and stakeholders to ensure deadlines are met.
• Maintains Problem and CAP records; reports results for audits and compliance.

Skills

Root cause analysis

Problem solving

Cross-functional collaboration

Auditing

Risk management

Regulatory knowledge

Interpersonal skills

Communication

Education

Bachelor's degree in business administration/health administration

Job description

Delta Dental of Michigan, Ohio, and Indiana is seeking a Risk and Issue Management Analyst in Okemos, MI for a hybrid role focused on due diligence in Problem Reports and CAPs to reduce risk and improve regulatory compliance.

The analyst will collaborate with Compliance, Operations, and IT, analyze root causes, track CAP progress, and provide updates to leadership while maintaining records for audit readiness.