Strategic Risk & CAP Analyst

Delta Dental Plan of Michigan, Inc.; Okemos (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Tuition reimbursement

Job summary

Delta Dental of Michigan, Ohio, and Indiana is seeking a Risk and Issue Management Analyst in Okemos, MI. Hybrid work supports collaboration across Compliance, Operations, and IT to ensure effective CAPs and issue remediation.

The role emphasizes root cause analysis, risk reduction, and maintaining audit-ready records while communicating progress to leadership and clients. A bachelor’s degree plus 3 years’ experience are required.

Qualifications

• Bachelor’s degree in business administration, health administration, or related field and three years' experience auditing, quality monitoring, risk management, or operations.

Responsibilities

• Facilitates problem resolution from identification and impact assessment through root cause analysis, containment, remediation, and prevention.
• Analyses root cause trends and recommends systemic improvements to reduce deficiencies, costs, and recovery time.
• Collaborates with cross-functional teams including Compliance, Operations, and IT to ensure Problem Reports and CAPs are realistic, measurable, and aligned with customer and business goals.
• Tracks and monitors Problem Reports and CAP progress and open corrective actions.
• Confirms completion and effectiveness, and recommend improvements to reduce risk, impact, and recurrence.
• Provides regular status updates to leadership and stakeholders to ensure internal and external due dates are met.
• Facilitates and educates teams on the Problem Reporting and CAP processes, compliance requirements, and preventive measures.
• Submits completed CAP and/or Problem Reports and supporting evidence to external clients in accordance with contractual obligations.
• Maintains Problem and CAP records, monitors actions, identifies trends, and reports results to management to validate the ability to meet internal and external audit requirements.
• Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Skills

Root cause analysis

Problem resolution

Compliance awareness

Risk management

Cross-functional collaboration

Effective communication

Education

Bachelor’s degree in business administration/health administration/related field

Job description

Delta Dental of Michigan, Ohio, and Indiana is seeking a Risk and Issue Management Analyst in Okemos, MI. Hybrid work supports collaboration across Compliance, Operations, and IT to ensure effective CAPs and issue remediation.

The role emphasizes root cause analysis, risk reduction, and maintaining audit-ready records while communicating progress to leadership and clients. A bachelor’s degree plus 3 years’ experience are required.