Strategic Retail Channel Growth Director

UPS Supply Chain Solutions, Inc.; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. seeks a Director of Retail Channel Strategy & Growth to drive the long-term retail channel strategy across ~15,000 partner locations, generating significant revenue and profit.

The role leads The UPS Store relationship, aligns with corporate functions, and guides governance across a broad partner network to deliver growth. The position requires onsite presence at least four days per week, strong leadership across Sales, Pricing, Product, Marketing, Operations,

Qualifications

• Leadership experience in partnership management and retail channels.
• Executive stakeholder relationships in complex organizations.
• Strong commercial acumen: contract negotiation and financial analysis.
• Proven track record of leading cross-functional programs from strategy to execution.
• Experience in a franchise, retail, logistics, or partner-led environment.
• Excellent communication, influence, problem-solving, and change-leadership skills.

Responsibilities

• Drive profitable revenue growth across the retail channel ecosystem.
• Develop and execute partner contract strategies, renewals, and long-term business plans.
• Lead retail footprint optimization to maximize customer reach and profitability.
• Identify and scale new growth opportunities across channels (returns solutions, international shipping, RFID, loyalty programs).
• Evaluate and negotiate new national retail partnerships to expand market presence.
• Establish governance, standards, and compliance across the retail partner network.
• Provide enterprise leadership across Sales, Pricing, Product, Marketing, Operations, Legal, Procurement, Finance, and Technology.
• Serve as the primary UPS relationship owner for The UPS Store and align leadership across organizations.
• Build and maintain a pipeline of strategic growth opportunities with measurable outcomes.

Skills

Partnership management

Retail channels

Commercial strategy

Business development

Cross-functional leadership

Education

Bachelor’s degree in Business

Job description

UPS Supply Chain Solutions, Inc. seeks a Director of Retail Channel Strategy & Growth to drive the long-term retail channel strategy across ~15,000 partner locations, generating significant revenue and profit.

The role leads The UPS Store relationship, aligns with corporate functions, and guides governance across a broad partner network to deliver growth. The position requires onsite presence at least four days per week, strong leadership across Sales, Pricing, Product, Marketing, Operations,