Strategic Resource Planner — 12-Month Fixed Term

Health Partners Group Ltd; United States; Remote; USD 43,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Pension up to 6%

Life assurance

25 days annual leave + holidays

Birthday day off

Discounted gym membership

Health cashback plan

Job summary

Health Partners Group Ltd is seeking a proactive Resource Planner to support onboarding and integration of clients from a recent acquisition. This 12-month fixed-term contract role emphasizes organized, collaborative work and delivering exceptional customer service.

The role involves coordinating resources and schedules on a national scale, liaising with client coordinators, and ensuring on-time delivery of services while maintaining confidentiality and GDPR compliance.

Qualifications

• Strong organisational skills with the ability to effectively prioritise tasks.
• Exceptional attention to detail.
• A team player with excellent communication skills (written and verbal).
• Proficiency in IT, including databases, Outlook, Word, and basic Excel.

Responsibilities

• Work within a collaborative team to identify and plan efficient service delivery on a national scale.
• Allocate resources (both people and equipment) using our scheduling portal.
• Support customers via phone and email, coordinating site visits and preparing schedules.
• Liaise with customer coordinators, ensuring schedules are completed on time and escalate issues as needed.
• Compile attendance and activity reports to meet client requirements.
• Assist with raising monthly invoice requisitions, ensuring accuracy and timeliness.
• Manage escalated cases from national screening staff, liaising with case management and clinical teams to resolve issues.
• Update records and take appropriate actions in line with escalation outcomes.

Skills

Organisational skills

Communication skills

Attention to detail

Team player

IT proficiency

Tools

Outlook

Word

Excel

Databases

Office 365

Job description

Health Partners Group Ltd is seeking a proactive Resource Planner to support onboarding and integration of clients from a recent acquisition. This 12-month fixed-term contract role emphasizes organized, collaborative work and delivering exceptional customer service.

The role involves coordinating resources and schedules on a national scale, liaising with client coordinators, and ensuring on-time delivery of services while maintaining confidentiality and GDPR compliance.