Strategic Resource & Capacity Manager, Customer Success

Appian; Washington (District of Columbia); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

401(k) plan with company match

Generous benefits offerings

Flexible time off

Paid parental leave

Job summary

Appian is seeking a resource manager for its Washington headquarters. The ideal candidate will manage resource allocation and demonstrate expertise in staffing professional services.

Successful applicants will have at least 8 years of relevant experience, advanced proficiency in tools like Excel, and a proactive approach to managing multiple priorities.

Benefits include generous health coverage, flexible time off, and a base salary between $100,000 and $200,000, depending on experience.

Qualifications

• 8+ years of experience in resource management, staffing, or workforce planning.
• Experience staffing a population of 250+ billable professionals.
• Advanced proficiency in Excel or Google Sheets; experience with PSA platforms.

Responsibilities

• Own end-to-end resource allocation for the region.
• Run a weekly staffing cadence and resolve conflicts.
• Anticipate project roll-offs and manage capacity risks.
• Provide analysis and insights for timely project delivery.

Skills

End-to-end resource allocation

Staffing cadence management

Proactive bench management

Fluency in service economics

Strong communication

Collaboration with HR and leadership

Analytical thinking

Data accuracy management

Education

Bachelor's degree or equivalent experience

Tools

Excel

Google Sheets

Job description

Appian is seeking a resource manager for its Washington headquarters. The ideal candidate will manage resource allocation and demonstrate expertise in staffing professional services.

Successful applicants will have at least 8 years of relevant experience, advanced proficiency in tools like Excel, and a proactive approach to managing multiple priorities.

Benefits include generous health coverage, flexible time off, and a base salary between $100,000 and $200,000, depending on experience.