Strategic Resilience & Continuity Lead

Sunward Federal Credit Union; Albuquerque (NM); On-site; USD 85,000 - 120,000; Full time

Job summary

Sunward Federal Credit Union is seeking an Operational Risk & Resilience Specialist to administer and mature our BCP/DR and incident response programs, and to manage enterprise member complaint intake, investigation, and regulatory reporting.

You will lead day-to-day resilience activities, including business impact analyses, plan development, testing, and readiness for incidents, reporting to the Manager, Enterprise Risk.

Qualifications

• Minimum of 2–4 years of experience in business continuity, disaster recovery, operational risk, IT risk, or a related resilience discipline within a financial institution or comparable regulated environment.
• Experience with complaints, compliance, or member/customer service within a bank or credit union, including investigation and root-cause work.
• Demonstrated experience developing or maintaining continuity plans and conducting tabletop or functional exercises preferred.

Responsibilities

• Conducts and maintains the Business Continuity & Disaster Recovery (BCP/DR) program, including BIA, plan development, testing, and exercises.
• Coordinatest with IT / Information Security, Fraud, Compliance, and business units on continuity planning and incident response.
• Prepare resilience and continuity reporting for the Risk Oversight Committee and internal stakeholders.
• Manage member complaints intake, investigation, escalation, and regulator-facing timelines.
• Develop and maintain incident response playbooks and tabletop exercise readiness; track gaps to closure.

Skills

Organizational skills

Project coordination

Regulatory knowledge

Risk management

Education

Bachelor’s degree

Certifications (CBCP/ABCP)

Tools

Tandem

Microsoft Office

Job description

Sunward Federal Credit Union is seeking an Operational Risk & Resilience Specialist to administer and mature our BCP/DR and incident response programs, and to manage enterprise member complaint intake, investigation, and regulatory reporting.

You will lead day-to-day resilience activities, including business impact analyses, plan development, testing, and readiness for incidents, reporting to the Manager, Enterprise Risk.