Senior Retail Readiness & Communications Lead

Sunward Federal Credit Union; Albuquerque (NM); On-site; USD 90,000 - 130,000; Full time

Job summary

Sunward Federal Credit Union is seeking a senior Project Coordinator/Change Management professional to serve as the subject matter expert in retail operational readiness, ensuring enterprise initiatives are planned and executed with minimal disruption to member service.

You will lead cross-functional readiness efforts, advise executives on capacity planning and trade-offs, and establish metrics and reporting to guide decision-making across the branch network, contact center, and retail support

Qualifications

• Minimum six years of progressive experience in project management, operational readiness, change management, or enterprise communications.
• Demonstrated success in leading complex cross-functional or enterprise-level initiatives with measurable business outcomes.
• Proven ability to advise and influence executives and senior stakeholders, shaping strategic decisions and operational alignment.
• Significant experience in retail banking operations or large-scale service delivery environments, with expertise in balancing operational capacity and enterprise priorities.
• Bachelor’s degree in business, project management, communications, or related field required.
• Advanced degree or professional certification strongly preferred.
• Recognized as a subject matter expert in project readiness, operational risk mitigation, or enterprise change adoption.

Responsibilities

• Serve as the subject matter expert on retail operational readiness, setting standards and frameworks adopted across enterprise initiatives.
• Lead complex, cross-functional readiness efforts, ensuring enterprise projects are sequenced and executed with minimal disruption to member service.
• Advise executives and project sponsors on operational feasibility, capacity planning, and strategic trade-offs.
• Establish and maintain retail-wide readiness metrics, dashboards, and reporting to inform decision-making.
• Anticipate risks and interdependencies across initiatives, developing mitigation strategies and influencing enterprise priorities.
• Represent retail leadership in executive planning sessions, ensuring operational perspectives are embedded in enterprise strategy.
• Direct vendor and partner engagement to align deliverables with organizational goals and readiness standards.
• Design and oversee change management frameworks that ensure consistent adoption and sustainable outcomes across retail operations.
• Advise senior leaders on change readiness strategies, equipping them to sponsor and champion major initiatives.
• Lead the development of comprehensive communication and engagement strategies tailored for diverse retail audiences.
• Ensure alignment of change management practices across departments, integrating HR, Communications, and Project Management approaches.
• Own enterprise-wide change adoption within Retail, establishing best practices that enable sustainable outcomes and continuous improvement.
• Develop and oversee strategic operational communication campaigns that prepare and engage retail employees through enterprise change.
• Create executive-level content, including scripts, presentations, and strategic updates, to inform leadership decision-making.
• Partner with Internal Communications to shape communication strategy for retail by setting editorial standards and tone.

Skills

Project management

Change management

Stakeholder engagement

Operational readiness

Business communications

Regulatory knowledge

Data analysis

Microsoft Office

MS Project

Education

Bachelor's degree in business or related field

MBA or PMP preferred

Tools

ClickUp

MS Project

PowerPoint

Excel

Job description

Sunward Federal Credit Union is seeking a senior Project Coordinator/Change Management professional to serve as the subject matter expert in retail operational readiness, ensuring enterprise initiatives are planned and executed with minimal disruption to member service.

You will lead cross-functional readiness efforts, advise executives on capacity planning and trade-offs, and establish metrics and reporting to guide decision-making across the branch network, contact center, and retail support