Strategic Recovery Manager - Subrogation & Total Loss

Penske Truck Leasing Co., L.P.; Reading (Berks County); On-site; USD 90,000 - 130,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Centralized Recovery Team Manager in Reading, PA.

This role will monitor and coach Subrogation Recovery Specialists and Total Loss Recoveries specialists, focusing on contract interpretation, negotiations, and maximizing recoveries for consumer rental and district-owned assets. Responsibilities include overseeing performance, developing procedures, guiding field and corporate staff, and participating in cross-functional projects to improve recovery

Qualifications

• Bachelor's Degree preferred. If no degree, equivalent work experience is required.
• 5-7 years of management/supervisory/project management experience, claims management preferred.
• Knowledge of AS400, RMIS, Access, Word, Excel, and PowerPoint required.
• Knowledge of SSO-enabled applications (PRISM, Rental Net, Service Net, 24/7, Gensuite, Citrix, Summit, Claimslink, Fleet Net, Chrome River).
• Knowledge of TPA systems including Risxfacs.
• Experience with liability claims management and subrogation/collections is required.

Responsibilities

• Directs, controls, monitors, manages, and provides guidance to recovery specialists to improve processing times and maximize recoveries.
• Establishes and revises SOPs for subrogation, recoveries and total losses; coordinates with cross-department teams to improve upstream processes.
• Interacts with corporate and field associates on escalated losses requiring contract, CI, and customer relationship support.
• Evaluates performance, prepares appraisals, and participates in hiring and training for new staff.
• Analyzes claims through audits to ensure contractual obligation and accurate settlements; reports on activity.

Skills

Management experience

Negotiation skills

Communication skills

Multi-tasking

Problem solving

Travel readiness

Education

Bachelor's degree or equivalent

Tools

AS400

RMIS

Excel

PowerPoint

Access

Chrome River

Job description

Penske Truck Leasing Co., L.P. is seeking a Centralized Recovery Team Manager in Reading, PA.

This role will monitor and coach Subrogation Recovery Specialists and Total Loss Recoveries specialists, focusing on contract interpretation, negotiations, and maximizing recoveries for consumer rental and district-owned assets. Responsibilities include overseeing performance, developing procedures, guiding field and corporate staff, and participating in cross-functional projects to improve recovery