Strategic Publications Client Services Director

Nucleus Global; Northern (KY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

PTO

Job summary

Nucleus Global is seeking an Associate Client Services Director to provide strategic leadership for a key Publications account. You will partner with cross-functional teams to deliver integrated scientific communications programs, drive client satisfaction, and manage profitability.

You will mentor Client Services professionals, shape account strategy, and identify opportunities to expand partnerships with senior client stakeholders and within the Inizio Medical network.

Qualifications

• Extensive Client Services experience within a medical communications agency, with significant experience supporting Publications accounts.
• Proven ability to build trusted relationships with senior pharmaceutical clients and lead integrated scientific communications.
• Strong commercial and financial acumen, with budgeting, forecasting, profitability, and growth.
• Experience leading and developing Client Services teams across cross-functional groups.
• Demonstrated success leading business development activities, proposals, pitches, and expanding partnerships.
• Strategic thinker translating client objectives and market insights into Medical Affairs and Publications strategies.
• Excellent communication and stakeholder management, with a collaborative, solutions-focused approach.

Responsibilities

• Lead the day-to-day strategic management of a key client account delivering integrated Publications programs.
• Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor.
• Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to deliver high-quality scientific communications.
• Oversee account financial performance, including forecasting, budgeting, profitability, resource planning, and growth opportunities.
• Drive operational excellence by implementing best practices and improving delivery processes.
• Lead, coach, mentor, and develop Client Services team members, fostering a collaborative, high-performing culture.
• Contribute to business development by leading proposals, RFPs/RFIs, pitches, and onboarding new business.
• Lead account strategy and planning using market insights to develop innovative solutions delivering long-term value.
• Stay informed on Medical Communications, publications, AI, and omnichannel engagement; bring new ideas to clients and teams.

Skills

Client services leadership

Relationship management

Financial acumen

Team development

Business development

Strategic thinking

Stakeholder management

Job description

Nucleus Global is seeking an Associate Client Services Director to provide strategic leadership for a key Publications account. You will partner with cross-functional teams to deliver integrated scientific communications programs, drive client satisfaction, and manage profitability.

You will mentor Client Services professionals, shape account strategy, and identify opportunities to expand partnerships with senior client stakeholders and within the Inizio Medical network.