Strategic Client Services Director

Nucleus; New York (NY); Hybrid; USD 145,000 - 185,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

PTO

Job summary

Nucleus Global in New York is seeking a Client Services Director to provide strategic leadership across two key client accounts—Medical Affairs and Commercial/Promotional. You will mentor teams, oversee delivery, and drive client partnerships with senior stakeholders.

Responsibilities include shaping account strategy, ensuring financial performance, and identifying growth opportunities while fostering cross-functional collaboration and operational excellence.

Qualifications

• Extensive client services leadership experience in medical communications.
• Proven ability to manage Medical Affairs and/or Commercial accounts.
• Strong relationships with senior client stakeholders and strategic counsel.
• Experience with budgets, forecasting, profitability, and growth.
• Track record leading and developing cross-functional teams.

Responsibilities

• Lead strategic direction and day-to-day oversight of Medical Affairs and Commercial accounts.
• Build trusted relationships with senior client stakeholders as a strategic advisor.
• Partner with Scientific Services, Creative, Digital and Operations to deliver impactful solutions.
• Oversee forecasting, budgeting, profitability, and resource planning for your portfolio.
• Lead and develop Client Services teams with a collaborative, high‑performing culture.
• Champion operational excellence by improving delivery processes.
• Support new business through proposals, pitches and onboarding activities.
• Collaborate with senior leadership on broader business initiatives.
• Stay ahead of industry trends in Medical Affairs, Commercial, omnichannel engagement and AI.

Skills

Client Services leadership

Medical Affairs

Commercial accounts

Stakeholder management

Financial acumen

Job description

Nucleus Global in New York is seeking a Client Services Director to provide strategic leadership across two key client accounts—Medical Affairs and Commercial/Promotional. You will mentor teams, oversee delivery, and drive client partnerships with senior stakeholders.

Responsibilities include shaping account strategy, ensuring financial performance, and identifying growth opportunities while fostering cross-functional collaboration and operational excellence.