Associate Client Services Director

Nucleus Global; Northern (KY); Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health coverage

401(K) matching

PTO

Job summary

Nucleus Global is seeking an Associate Client Services Director to provide strategic leadership for a key Publications account. You will partner with cross-functional teams to deliver integrated scientific communications programs, drive client satisfaction, and manage profitability.

You will mentor Client Services professionals, shape account strategy, and identify opportunities to expand partnerships with senior client stakeholders and within the Inizio Medical network.

Qualifications

• Extensive Client Services experience within a medical communications agency, with significant experience supporting Publications accounts.
• Proven ability to build trusted relationships with senior pharmaceutical clients and lead integrated scientific communications.
• Strong commercial and financial acumen, with budgeting, forecasting, profitability, and growth.
• Experience leading and developing Client Services teams across cross-functional groups.
• Demonstrated success leading business development activities, proposals, pitches, and expanding partnerships.
• Strategic thinker translating client objectives and market insights into Medical Affairs and Publications strategies.
• Excellent communication and stakeholder management, with a collaborative, solutions-focused approach.

Responsibilities

• Lead the day-to-day strategic management of a key client account delivering integrated Publications programs.
• Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor.
• Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to deliver high-quality scientific communications.
• Oversee account financial performance, including forecasting, budgeting, profitability, resource planning, and growth opportunities.
• Drive operational excellence by implementing best practices and improving delivery processes.
• Lead, coach, mentor, and develop Client Services team members, fostering a collaborative, high-performing culture.
• Contribute to business development by leading proposals, RFPs/RFIs, pitches, and onboarding new business.
• Lead account strategy and planning using market insights to develop innovative solutions delivering long-term value.
• Stay informed on Medical Communications, publications, AI, and omnichannel engagement; bring new ideas to clients and teams.

Skills

Client services leadership

Relationship management

Financial acumen

Team development

Business development

Strategic thinking

Stakeholder management

Job description

Nucleus Global is a global leader in the medical communications space with locations across Europe, US, and APAC and a portfolio of 90-plus clients. It forms part of the Inizio Medical group, which includes Ashfield MedComms, ApotheCom, and MEDiSTRAVA. Its unique position as part of this international network, which includes three of the world’s top medical communications companies, gives it a key advantage over its commercial competitors in terms of the scale of its reach and depth of its expertise.

About the Role

As an Associate Client Services Director, you'll provide strategic leadership for a key Publications account. You'll serve as a trusted partner to senior client stakeholders, overseeing the successful delivery of integrated scientific communications programs while ensuring exceptional client service, operational excellence, and commercial performance.

Working closely with Scientific Services and cross-functional teams, you'll help shape account strategy, drive operational excellence, mentor and develop Client Services team members, and identify opportunities to strengthen and grow the client partnership.

Here’s What You’ll Be Doing

• Lead the day-to-day strategic management of a key client account delivering integrated Publications programs.
• Build and maintain trusted relationships with senior client stakeholders, acting as a strategic advisor and confidently navigating complex business conversations.
• Partner with Scientific Services, Editorial, Digital, Creative, and Operations teams to deliver high-quality scientific communications that support client objectives.
• Oversee account financial performance, including forecasting, budgeting, profitability, resource planning, and identifying opportunities for organic account growth.
• Drive operational excellence by implementing best practices, improving delivery processes, and leading strategic initiatives that enhance account performance.
• Lead, coach, mentor, and develop Client Services team members, fostering a collaborative, inclusive, and high-performing culture.
• Contribute to business development by leading proposals, RFPs/RFIs, pitches, and onboarding new business, while identifying opportunities to expand the existing client partnership.
• Lead account strategy and planning, applying market insights and industry trends to develop innovative solutions that deliver long-term value.
• Stay informed on developments across Medical Communications, scientific publications, AI, and omnichannel engagement, bringing forward new ideas and strategic thinking to clients and internal teams.

About You

• Extensive Client Services experience within a medical communications agency, with significant experience supporting Publications accounts.
• Proven ability to build trusted relationships with senior pharmaceutical clients and successfully lead integrated scientific communications programs.
• Strong commercial and financial acumen, with experience managing budgets, forecasting, profitability, and driving organic account growth.
• Experience leading and developing Client Services teams while collaborating effectively across Scientific Services, Editorial, Digital, and other cross-functional teams.
• Demonstrated success leading business development activities, including proposals, pitches, and expanding existing client partnerships.
• Strategic thinker with the ability to translate client objectives and market insights into impactful Medical Affairs and Publications strategies.
• Excellent communication, influencing, and stakeholder management skills, with a collaborative, solutions-focused approach and a passion for developing people and delivering exceptional client experiences.
• Health coverage
• 401(K) matching
• PTO

In addition to a great benefits package, we are happy to talk flexible working. We are also known for our friendly and informal working environment with Friday socials across our offices, regular wellbeing weeks, and Town Hall events. We offer excellent opportunities for career and personal development, including opportunities to transfer your skills to our other offices around the world.

Our Pledge

At Nucleus Global, we are committed to encouraging a culture of diversity, inclusion and belonging where everyone can bring each facet of themselves to work each day. We believe that strength in diversity and inclusivity is a driver of our success.

Nucleus Global is not accepting unsolicited résumés from search firms for this employment opportunity. Regardless of past practice, all résumés submitted by search firms to any employee of Nucleus Global and its affiliated companies by email, the Internet or in any form — without a current signed fee agreement for that position (as authorised by the Recruitment Manager) — will be deemed the sole property of Nucleus Global, and no fee will be paid in the event you are hired as a result of the referral or through other means.

Nucleus Global is part of Inizio Medical. Inizio is a strategic partner for health and life sciences with a full suite of medical, marketing, advisory and engagement services.

The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation

$130,000 - $160,000 USD

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.