Strategic Projects Lead — Network APIs & Innovation

Aduna Global, LLC; United States; Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Global distributed team

Flexible working arrangements

Professional development & conferences

Exposure to cutting-edge technologies

Visible impact from day one

Job summary

Aduna is seeking a senior subject matter expert to lead strategic projects at the intersection of commercial objectives, technical onboarding and customer support. You will turn complex challenges into actionable solutions and drive tangible outcomes with cross-functional stakeholders.

You will shape how Aduna services are onboarded, delivered and supported, leveraging Network API expertise, business insight and hands-on leadership to accelerate revenue opportunities and optimize customer

Qualifications

• Deep Network API expertise, or equivalent experience from complex as-a-Service environments.
• Strong business understanding and commercial acumen, with the ability to connect technical and operational decisions to business outcomes.
• Experience with large-scale, public-cloud deployments of as-a-Service platforms.
• The ability to communicate, influence and build alignment across executives, customers, commercial stakeholders and engineers.

Responsibilities

• Drive strategic projects that create step changes in Service team efficiency, speed and customer experience, going beyond incremental improvement.
• Constructively challenge the status quo, identify opportunities and turn ideas into practical improvements across existing teams and ways of working.
• Drive high-impact customer projects that enable Aduna to capture important revenue opportunities and deliver successful customer outcomes.
• Help shape how Aduna uses AI to improve speed, efficiency, quality and operational oversight.

Skills

Network API expertise

Commercial acumen

Cross-functional leadership

Communication & influence

Job description

Aduna is seeking a senior subject matter expert to lead strategic projects at the intersection of commercial objectives, technical onboarding and customer support. You will turn complex challenges into actionable solutions and drive tangible outcomes with cross-functional stakeholders.

You will shape how Aduna services are onboarded, delivered and supported, leveraging Network API expertise, business insight and hands-on leadership to accelerate revenue opportunities and optimize customer