Strategic Programs & Operations Lead

The Chronicle Of Higher Education, Inc.; Hamden (CT); On-site; USD 85,000 - 120,000; Full time

Job summary

Quinnipiac University is seeking a highly collaborative Business Operations Manager to join the Office of Strategic Programs & Initiatives. You will lead financial administration, optimize operational processes, and partner with university stakeholders to support growth and success.

The role focuses on creating scalable systems from the ground up, managing budgets, and coordinating HR/onboarding for student and staff teams across multiple programs.

Qualifications

• Bachelor's degree in Business Administration, Finance, Higher Education Administration, or related field.
• Master's degree or relevant certification preferred.
• 5+ years in business operations, financial administration, project management, or related operational role.
• Experience with project management.
• Experience in revenue-generating unit or entrepreneurial university environment.
• Ability to manage multiple logistics and projects simultaneously.
• Demonstrated budgeting, forecasting, HR processes, and operational administration skills.
• Excellent analytical, organizational, and interpersonal abilities.
• Proficiency in Microsoft Office, Excel, and ERP/project management systems (Colleague, Workday or Oracle).

Responsibilities

• Direct financial management including budgets, forecasts, and reporting.
• Analyze financial data and provide strategic recommendations to leadership.
• Coordinate with central finance on audits, procurement, and fund management.
• Oversee client payment reconciliation from deposit to payment and manage purchasing/administrative finance tasks.
• Ensure compliance with university policies and external regulations.
• Lead systems development for revenue tracking and program profitability.
• Manage HR onboarding and recruitment with HR office involvement.
• Staff scheduling and onboarding for work-study and student staff.

Skills

Analytical skills

Organizational skills

Interpersonal skills

Communication

Education

Bachelor's degree in Business Administration/Finance/Higher Education Administration

Master's degree or relevant certification preferred

Tools

Microsoft Office

Excel

Colleague/Workday/Oracle (ERP & PM systems)

CRM platforms (Salesforce)

Monday.com/Cvent

Job description

Quinnipiac University is seeking a highly collaborative Business Operations Manager to join the Office of Strategic Programs & Initiatives. You will lead financial administration, optimize operational processes, and partner with university stakeholders to support growth and success.

The role focuses on creating scalable systems from the ground up, managing budgets, and coordinating HR/onboarding for student and staff teams across multiple programs.