Strategic Programs Manager, Urology

Jobtailor; Asheville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a results‑oriented Project Manager to drive operational initiatives across Operations, Call Center, Billing, and Customer Experience in Asheville, NC.

You will develop and maintain project plans, identify risks, coordinate multi‑team efforts, and push process improvements while ensuring commitments are met.

The role requires strong communication, stakeholder management, and the ability to navigate fast‑paced environments with a focus on measurable outcomes.

Qualifications

• 3+ years of project management, program management, or similar roles.
• Ability to coordinate initiatives across multiple stakeholders and priorities.
• Experience driving projects from planning through execution.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Ability to influence without formal authority.
• Experience in fast-paced, evolving environments.
• Proficiency with project documentation and reporting tools.
• Strong problem-solving and critical-thinking abilities.
• Experience in healthcare, DME, payer, revenue cycle, or insurance environments (preferred).
• Experience supporting call center or customer support operations (preferred).
• Experience managing client-facing projects or agency work (preferred).
• Exposure to Jira, Confluence, Asana, Monday.com, Smartsheet (preferred).
• Experience supporting operational transformations and system implementations (preferred).
• Experience in rapidly growing organizations (preferred).
• PMP, CAPM, Agile, Scrum, Lean, or related certifications (preferred).

Responsibilities

• Driving Operational Initiatives: translate priorities into execution plans across multiple teams.
• Stakeholder Alignment & Accountability: coordinate ownership, timelines, and next steps; facilitate meetings.
• Project Execution & Continuous Improvement: maintain project plans, risks, and status reporting.
• Compliance & Organizational Responsibilities: maintain HIPAA and patient confidentiality; adhere to policies.

Skills

Project management

Stakeholder alignment

Cross-functional coordination

Process improvement

Communication

Time management

Relationship building

Fast-paced environments

Documentation & reporting

Problem solving

Tools

Jira

Confluence

Asana

Monday.com

Smartsheet

Job description

Responsibilities

• Driving Operational Initiatives: Partner with operational leaders and subject matter experts to understand business priorities and translate them into actionable execution plans. Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, and Leadership teams. Assist in defining project scope, priorities, timelines, and success criteria. Support operational rollouts, process improvements, system implementations, and strategic initiatives. Drive measurable progress against key business objectives and operational goals.
• Stakeholder Alignment & Accountability: Serve as a central point of coordination across multiple teams and stakeholders. Create clarity around ownership, responsibilities, timelines, and next steps. Facilitate project meetings, working sessions, and stakeholder discussions. Ensure commitments are completed by maintaining strong follow-up, accountability, and communication rhythms. Build trusted relationships with stakeholders and help navigate competing priorities and perspectives.
• Project Execution & Continuous Improvement: Develop and maintain project plans, action items, risk logs, and initiative documentation. Proactively identify risks, blockers, and dependencies and work with stakeholders to resolve them. Establish practical project management processes that fit the needs of the business and improve execution. Create visibility into project status, milestones, and outcomes through reporting and stakeholder updates. Recommend process improvements that increase efficiency, consistency, and operational effectiveness.
• Compliance & Organizational Responsibilities: Maintain HIPAA and patient confidentiality requirements. Ensure compliance with applicable laws, regulations, and company policies. Maintain regular and reliable attendance as assigned. Perform additional duties and responsibilities as needed.

Requirements

• 3+ years of experience in project management, program management, implementation management, operations leadership, consulting, account management, customer success, or similar roles
• Demonstrated ability to coordinate initiatives involving multiple stakeholders and competing priorities
• Experience driving projects or operational initiatives from planning through execution
• Strong organizational, prioritization, and time management skills
• Excellent verbal and written communication skills
• Ability to build relationships and influence outcomes without direct authority
• Experience working in fast-paced, evolving environments
• Proficiency with project documentation, reporting, and collaboration tools
• Strong problem-solving and critical-thinking abilities.
• Experience in healthcare, DME, payer, revenue cycle, or insurance-related environments (preferred)
• Experience supporting call center or customer support operations (preferred)
• Experience managing client-facing projects or agency-based project work (preferred)
• Exposure to Jira, Confluence, Asana, Monday.com, Smartsheet, or similar tools (preferred)
• Experience supporting operational transformations, process improvements, or system implementations (preferred)
• Experience working within rapidly growing organizations (preferred)
• PMP, CAPM, Agile, Scrum, Lean, or related certifications (preferred)