Strategic Programs Manager, Payments & Operations

The Vanguard Group; Neptune (WI); Híbrido; USD 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

Vanguard is seeking an experienced program professional to lead business requirements, documentation, and governance for complex debit card and payments initiatives. You will coordinate across product, operations, risk, compliance, legal, and technology to ensure clear handoffs into operations.

Responsibilities include developing comprehensive requirements, process flows, and operating playbooks, while supporting vendor readiness and program delivery.

Formación

• 5+ years of experience in card products, payments, money movement, or financial services operations.
• Demonstrated ability to develop business requirements, process documentation, and operational procedures for complex initiatives.
• Strong organizational skills with exceptional attention to detail and documentation quality.
• Ability to manage multiple stakeholders across Product, Operations, Risk, Compliance, Legal, and Technology.
• Experience with business analysis, project management, vendor implementations, operational readiness, or service delivery programs preferred.
• Knowledge of payment systems, debit card programs, ACH, money movement, fraud controls, or regulatory frameworks preferred.
• Strong written communication, facilitation, and analytical skills.

Responsabilidades

• Lead cross-functional business requirements gathering across product, operations, risk, compliance, legal, and technology.
• Develop and maintain business requirements documentation, functional requirements, process flows, and governance artifacts.
• Establish documentation governance with traceability from objectives to implementation and operations.
• Support feature prioritization and requirements refinement.
• Serve as a core member of the debit card delivery team, coordinating documentation and readiness across workstreams.
• Track dependencies, decisions, actions, and deliverables to support successful execution.
• Partner with product and program leadership to translate initiatives into executable processes.
• Participate in special projects and other duties as assigned.
• Design operating procedures, workflows, and playbooks to support debit card and money movement capabilities.
• Document end-to-end operational processes and transition ownership to operations teams.
• Participate in vendor evaluations, onboarding, and implementation planning.
• Document business requirements and service expectations for vendor contracts.

Conocimientos

Experience in card products/payments

Documentation & governance

Cross-functional collaboration

Attention to detail

Excellent written communication

Educación

Undergraduate degree or equivalent

Graduate degree preferred

Descripción del empleo

Vanguard is seeking an experienced program professional to lead business requirements, documentation, and governance for complex debit card and payments initiatives. You will coordinate across product, operations, risk, compliance, legal, and technology to ensure clear handoffs into operations.

Responsibilities include developing comprehensive requirements, process flows, and operating playbooks, while supporting vendor readiness and program delivery.