Senior Strategy Manager, Debit Card

The Vanguard Group; Neptune (WI); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Vanguard is seeking an experienced program professional to lead business requirements, documentation, and governance for complex debit card and payments initiatives. You will coordinate across product, operations, risk, compliance, legal, and technology to ensure clear handoffs into operations.

Responsibilities include developing comprehensive requirements, process flows, and operating playbooks, while supporting vendor readiness and program delivery.

Qualifications

• 5+ years of experience in card products, payments, money movement, or financial services operations.
• Demonstrated ability to develop business requirements, process documentation, and operational procedures for complex initiatives.
• Strong organizational skills with exceptional attention to detail and documentation quality.
• Ability to manage multiple stakeholders across Product, Operations, Risk, Compliance, Legal, and Technology.
• Experience with business analysis, project management, vendor implementations, operational readiness, or service delivery programs preferred.
• Knowledge of payment systems, debit card programs, ACH, money movement, fraud controls, or regulatory frameworks preferred.
• Strong written communication, facilitation, and analytical skills.

Responsibilities

• Lead cross-functional business requirements gathering across product, operations, risk, compliance, legal, and technology.
• Develop and maintain business requirements documentation, functional requirements, process flows, and governance artifacts.
• Establish documentation governance with traceability from objectives to implementation and operations.
• Support feature prioritization and requirements refinement.
• Serve as a core member of the debit card delivery team, coordinating documentation and readiness across workstreams.
• Track dependencies, decisions, actions, and deliverables to support successful execution.
• Partner with product and program leadership to translate initiatives into executable processes.
• Participate in special projects and other duties as assigned.
• Design operating procedures, workflows, and playbooks to support debit card and money movement capabilities.
• Document end-to-end operational processes and transition ownership to operations teams.
• Participate in vendor evaluations, onboarding, and implementation planning.
• Document business requirements and service expectations for vendor contracts.

Skills

Experience in card products/payments

Documentation & governance

Cross-functional collaboration

Attention to detail

Excellent written communication

Education

Undergraduate degree or equivalent

Graduate degree preferred

Job description

The ideal candidate is highly organized, detail-oriented, and experienced in managing complex dependencies across multiple stakeholders. They will be responsible for developing business requirements, process documentation, operational playbooks, and governance artifacts that enable successful product delivery and seamless handoff into ongoing operations.

Key Responsibilities

Business Requirements & Documentation

Lead cross-functional business requirements gathering efforts across product, operations, risk, compliance, legal, and technology stakeholders. Develop and maintain comprehensive business requirements documentation, functional requirements, process flows, and supporting artifacts. Establish strong documentation governance, ensuring traceability from business objectives through implementation and operational execution. Support feature and experience prioritization and requirements refinement.

Program Delivery Support

Serve as a core member of the debit card delivery team, coordinating documentation, requirements, and operational readiness efforts across workstreams. Track dependencies, decisions, action items, and implementation deliverables to support successful execution. Partner closely with product and program leadership to ensure strategic initiatives are translated into executable business processes. Participate in special projects and perform other duties as assigned.

Operating Model & Playbook Development

Support the design of operating procedures, workflows, and playbooks that support debit card and money movement capabilities. Document end-to-end operational processes and partner with operational teams to transition ownership and execution responsibilities.

Vendor & Operational Readiness Support

Participate in vendor evaluations, onboarding activities, and implementation planning. Support contract reviews by documenting business requirements, service expectations, and operational dependencies. Partner with product, operations, and vendor teams to ensure readiness for launch and ongoing support.

Qualifications

• 5+ years of experience in card products, payments, money movement, or financial services operations.
• Demonstrated ability to develop business requirements, process documentation, and operational procedures for complex initiatives.
• Strong organizational skills with exceptional attention to detail and documentation quality.
• Ability to manage multiple stakeholders and work effectively across Product, Operations, Risk, Compliance, Legal, and Technology organizations.
• Experience with business analysis, project management, supporting vendor implementations, operational readiness, or service delivery programs preferred.
• Knowledge of payment systems, debit card programs, ACH, money movement, fraud controls, or regulatory frameworks preferred.
• Strong written communication, facilitation, and analytical skills.

Preferred Qualifications

• Experience in banking, payments or fintech.
• NACHA certification or payments-related experience is a plus.
• Undergraduate degree or equivalent combination of training and experience.
• Graduate degree preferred.

Special Factors

Sponsorship: Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Vanguard, one of the world's leading investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.