Strategic Programs Leader: Growth & Efficiency

Paychex

May (MO)

On-site

USD 76,000 - 119,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Job summary

Paychex is seeking a seasoned program manager to lead strategic initiatives and drive measurable business results across our operations. You will plan, execute, and report on programs that create client value and improve efficiency.

Coordinate cross-functional teams, manage risks, and implement process improvements while engaging stakeholders to deliver outcomes that align with Paychex goals. A strong PM background and 8+ years of related experience are expected.

Qualifications

H.S. Diploma - Required.
Bachelor's Degree in Business - Preferred.
Project management experience or certifications a plus. Excellent group facilitation skills – real experience with groups implementing multiple initiatives preferred.
8 years of experience in Related Field.
Program Management - Preferred.
Communication - Preferred.
Management - Preferred.
Innovation - Preferred.
Planning - Preferred.
Project Management - Preferred.
Paychex - Preferred.
Business Results - Preferred.
Risk Management - Preferred.
Call Center Experience - Preferred.
Continuous Improvement Process - Preferred.
Change Management - Preferred.
Customer Success Management - Preferred.
Process Improvement - Preferred.
Stakeholder Management - Preferred.

Responsibilities

Lead programs with Paychex partners to improve business results with a focus on increased productivity and decreased expenses. Implement best practices, standards, and metrics across the organization to improve the consistency of results.
Coordinate and lead post event analysis with affected teams to capture details of success, opportunity and exposure to drive improvement and client satisfaction in the program’s area(s) of focus.
Continued focus on the program to drive improved procedures and focus on building the culture around the program. Implement and maintain a metrics system that reflects the area measured.
Maintain and grow revenue and reduce expenses in the focused area.
Ensure continued coordination and communication of program. Identify underutilized program opportunities in both products and service and implement innovative strategies to drive increased activities in these areas.